It’s already shaping up to be a busy summer travel season in the United States. On the Friday before Memorial Day, the U.S. Transportation Security Administration (TSA) screened 2.95 million airline passengers, the highest number ever recorded in a single day. And Airlines for America, a trade group representing major U.S. airlines, has estimated a 6.3 percent increase in fliers this summer over the last. While airports are certainly going to be more crowded, one carrier is trying to make the in-flight experience a little roomier for some lucky fliers.
Delta Soars, Air Canada Struggles In J.D. Power 2024 Airline Study
10.05.2024 - 21:35 / forbes.com / Michael Taylor / Delta
J.D. Power just released its 2024 North America Airline Satisfaction Study, and while some airlines shone, others are clearly not prioritizing customer service. As domestic air travel continues to rise (with passenger volume increasing by 9.4% compared to the previous year) airlines find it challenging to maintain customer satisfaction amid crowded gates, overflowing overhead bins and rising ticket prices. However, the J.D. Power 2024 North America Airline Satisfaction Study, released on May 8, shows that some airlines are responding to these challenges by focusing heavily on staff training and doing what they can to improve the overall flight experience through friendly and attentive service. These efforts are paying off, allowing some airlines to deliver exceptional customer experiences despite the growing number of travelers.
While Air Canada appeared to come out as one of the worst airlines in North America placing last in business class and premium economy (with other Canadian national carrier WestJet ranking somewhere in the middle) Delta, Southwest and JetBlue got top marks for customer satisfaction.
“There are many aspects to the overall air travel experience that airlines cannot control, but one area in which they can profoundly influence is the positive effect that airline staff has on passengers,” said Michael Taylor, senior managing director of travel, hospitality, retail and customer service. “The big takeaway from this year’s study is the power of people to positively influence the overall flight experience. Airlines that are investing in staff training and recruitment are finding ways to overcome the negative effects of crowded gates and planes simply by being nice to their customers.”
Rankings:
First/business division: Delta Air Lines got the highest marks for customer satisfaction in the first/business division with a score of 743. JetBlue Airways (736) came in second. Air Canada came in last (629).
Premium economy: Delta Air Lines again got the highest ratings in customer satisfaction for premium economy for a second year in a row, with a score of 716. Alaska Airlines (687) came in second and American Airlines (684) got third place. Air Canada came in last (628).
Economy: Southwest Airlines came in first in customer satisfaction in economy/basic economy for the third year in a row, with a score of 685. Delta Air Lines (651) received second place and Allegiant Air (633) came in third. Air Canada came in third from the bottom with Frontier and Spirit receiving worse ratings.
Here are some of the major findings from the 2024 survey:
Passengers prioritize a smooth and secure travel experience over ticket prices: The J.D. Power 2024 North America Airline Satisfaction Study reveals that
The website maxtravelz.com is an aggregator of news from open sources. The source is indicated at the beginning and at the end of the announcement. You can send a complaint on the news if you find it unreliable.
Top Autors
Popular Topics
insider.com
28.05.2024 / 14:37
An airline kicked a family off the plane after they made their own no-peanut announcement when the crew refused to
A family was kicked off a flight for orchestrating an announcement over their daughter's peanut allergy, according to multiple reports.
skift.com
27.05.2024 / 18:17
Canadian Competition Watchdog to Examine Airline Industry
Canada’s Competition Bureau is preparing to launch a major review of the country’s airline sector.
forbes.com
26.05.2024 / 09:57
Most Valuable Travel Rewards In 2024
Among the myriad of travel perks that can help you save money or enjoy complimentary upgrades, loyalty program membership stands out as a significant one. The second annual Barclays US Consumer Bank’s Travel Rewards and Loyalty Reports delve deep into the loyalty programs and benefits that are most frequently used by travelers, shedding light on their importance in the travel landscape.
thepointsguy.com
22.05.2024 / 21:37
Delta has upgraded some SkyMiles members to Silver status for 6 months (targeted)
Attention, Delta SkyMiles members: Check your email.
traveldailynews.com
22.05.2024 / 11:56
Air Canada significantly increases service to Ottawa
Up to 30 additional weekly flights for winter season compared to last year.
thepointsguy.com
21.05.2024 / 20:07
Amex Delta offers: Save $40 on your next flight, earn 7,500 SkyMiles
American Express has sent out another round of targeted offers for Delta Air Lines frequent flyers. One is for cardholders of The Platinum Card® from American Express; the other is for cardholders of the Delta SkyMiles® Platinum American Express Card. Checking and using your card offers is a great way to save money and/or earn bonus Membership Rewards points.
thepointsguy.com
21.05.2024 / 14:49
2 new airline cards launch in the US, including 1 with an up-to-100,000-mile bonus
If you live in the U.S., you may not be familiar with Avianca and its LifeMiles frequent flyer program. But if you like to fly on Star Alliance carriers — such as United Airlines, Air Canada and Lufthansa — you really should familiarize yourself with Avianca LifeMiles, even if your travels don't frequently take you to the airline's home country of Colombia.
thepointsguy.com
20.05.2024 / 21:23
Widespread Turkish Airlines business-class award availability to Istanbul from 65,000 miles
If you've been considering a trip to Turkey, there is excellent award availability in business class available right now using credit card points.
travelandleisure.com
20.05.2024 / 19:49
Frontier and Spirit Airlines Just Eliminated Most Change and Cancellation Fees — What to Know
Two of the largest budget carriers in the U.S. have eliminated nearly all change and cancellation fees — making it easier for travelers to modify their flights than ever before.
smartertravel.com
15.05.2024 / 16:23
The Best and Worst Airlines in America, Ranked
If you’ve ever sat in an even smaller than usual coach seat, had your flight canceled, or fought with a rude customer service agent—you know the airline you fly can make a huge difference in the pleasantness of your trip.
thepointsguy.com
14.05.2024 / 23:21
Budget carrier Play Airlines to slow US expansion as new CEO focuses profits
It would be incorrect to describe Iceland's Play Airlines as a startup anymore. Launched in 2021 during the height of the coronavirus pandemic, the airline is on the cusp of its third summer under the leadership of a new CEO.