Delta Air Lines has offered its most substantial assistance to passengers yet following the IT outage that canceled thousands of flights last week.
23.07.2024 - 17:16 / nytimes.com / Pete Buttigieg
Scott Darling and his wife drove their 17-year-old son, Asher, to the San Jose airport on Sunday morning and saw him off at the check-in counter. They were back in their car and pulling out of the airport when they got a frantic call: Delta Air Lines wouldn’t let Asher check in because he didn’t have a parent accompanying him on the flight.
“I was perplexed,” Mr. Darling said. Asher had flown by himself on several occasions, he said, and “we were never notified about this.”
Delta has been the slowest U.S. airline to restore its operations, canceling over 1,000 flights each day from Friday to Monday. Another more than 450 had been canceled as of midday on Tuesday, according to the flight tracking website FlightAware.
On Tuesday, the secretary of transportation, Pete Buttigieg, said his agency was opening an investigation into Delta’s ongoing response “to ensure the airline is following the law and taking care of its passengers during continued widespread disruptions.”
Delta began to bar children under 18 from traveling without a guardian as it struggled to recover from the global technology outage Friday that affected Microsoft users and systems across the world, and forced airlines around the world to ground flights.
Its suspension of travel for unaccompanied minors, a measure implemented with little notice, left some children stranded across state lines or even in different countries, and it left families scrambling to book last minute flights on other airlines or arrange alternative transportation.
Delta Air Lines has offered its most substantial assistance to passengers yet following the IT outage that canceled thousands of flights last week.
Delta Air Lines has been in the spotlight of the airline industry this week following a five-day-long operational meltdown that led to more than 5,000 flight cancellations and stranded passengers and their checked bags for days.
Delta Air Lines says its operations are getting back on track, signaling the likely end of a multi-day meltdown that's seen the carrier cancel more than 5,000 flights since an IT outage on Friday.
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Delta CEO Ed Bastian said Wednesday morning operations were beginning to improve after days of struggling to recover from a tech outage.
Good morning from Skift. It’s Wednesday, July 24, and here’s what you need to know about the business of travel today.
Delta is facing increasing pressure from its customers and Washington as a meltdown caused by an IT outage on Friday continues.
The Department of Transportation announced Tuesday that it is launching an investigation into Delta Air Lines as the carrier struggles to recover from a meltdown that has led it to cancel thousands of flights.
Delta's flight disruptions have continued as hundreds of flights were canceled and delayed on Tuesday, which has now led to the Department of Transportation to open an investigation into the airline.
Good morning from Skift. It’s Tuesday, July 23, and here’s what you need to know about the business of travel today.
Delta Air Lines canceled around 20% of its schedule on Monday as it grapples with lingering flight disruptions that were caused by a major IT outage.
Cancellations at Delta Air Lines continue to pile up more than 72 hours after an IT outage affecting industries around the world first disrupted travel Friday.