Disney World is the ultimate destination for rides, Mickey Mouse-shaped snacks, and, according to one TikToker, reading.
Getting credit card travel insurance to cover the change fee on my Disney cruise
18.08.2023 - 16:55 / thepointsguy.com / Chase Sapphire-Reserve / Credit Card / Disney Cruise
Shannon Acton and her family were looking forward to spending a week aboard Disney Cruise Line's Disney Fantasy last fall. Sadly, those plans ended abruptly when her father-in-law died suddenly just days before the trip.
For a $1,548 change fee, Disney allowed the grief-stricken family to switch to a future cruise. Assuming the travel protections provided by her Chase Sapphire Reserve would cover the charge, Acton submitted her claim.
However, that was many months ago, and despite her ongoing efforts to get the claim approved, she's still struggling to receive a resolution from Chase's eClaimsline.
Now, Acton is hoping that TPG can investigate and find out what went wrong with her credit card travel insurance claim.
Early last year, Acton and her husband decided to spend the week after Thanksgiving on a seven-night Very Merrytime cruise with Disney through the Caribbean aboard Disney Fantasy.
Knowing that their sons, ages 3 and 4, would love the holiday-themed trip, which boasts a tree lighting, Santa Claus sightings, and many other fun events — including a visit to Disney's Castaway Cay decorated for winter — they booked the closed-loop cruise embarking from Port Canaveral, Florida.
In the days leading up to their Disney cruise, the family was busy packing their suitcases and making last-minute arrangements when tragedy struck.
"My father-in-law died three days before the cruise," Acton told me. "When I called Disney, they offered me a replacement Very Merrytime cruise in December for an additional $1,548. Knowing we were covered by trip delay/interruption insurance, I agreed to the charge."
After agreeing to the change, Acton began the claim process through eClaimsline's online portal.
Although Acton had been under the impression she was filing a claim for a trip delay or interruption, because her family canceled the original cruise and rebooked, her claim actually fell under the category of trip cancellation.
Here's a snapshot of the differences between these types of claims with the Chase Sapphire Reserve, specifically:
Acton filed her claim and eClaimsline adjusted it as a trip cancellation.
Then the family thought little more about the situation. They had more important things on their minds.
About a month later, the family was boarding their replacement Disney cruise.
The family enjoyed the vacation, but when they returned, Acton's thoughts returned to her travel insurance claim.
"It hadn't been approved," Acton recalled. "So I started to try to figure out what was going wrong."
Signing in to the eClaimsline portal once more, Acton reviewed the information that she had uploaded to her account as required.
It appeared that everything she had been asked for had been provided, and Acton didn't see
The website maxtravelz.com is an aggregator of news from open sources. The source is indicated at the beginning and at the end of the announcement. You can send a complaint on the news if you find it unreliable.
Top Autors
Popular Topics
nytimes.com
30.08.2023 / 09:25
Help! I Fell in Sicily and my Travel Insurance Ditched Me
I’m a 68-year-old solo traveler who was on a tour of Sicily in June 2022, when I fell getting off a bus, breaking multiple ribs, vertebrae and a pelvic bone. I had purchased the RoundTrip Choice plan from Seven Corners Travel Insurance, so I called, expecting they would help coordinate my medical care with Italian-speaking doctors. But they told me to seek help on my own, save the receipts and file a claim when I got home. Our tour guide was an angel, arranging drivers to take me back and forth to the hospital and even interpreting by speakerphone with doctors. Days later I got a doctor to fill out a form (which I had to Google Translate for him) saying I could travel home, as long as I was in a reclining position. My family chipped in to buy a business-class seat for the return flight, a day-and-night trip from Palermo to Munich to New York to Jacksonville. Seven Corners finally paid $5,772 for my bills and missed trip, but refused to reimburse me for most of my business-class fare. Far worse, I believe they failed to provide me the assistance they promised, essentially leaving me to fend for myself and leaving me unable to communicate with hospital staff. I have registered complaints with the Better Business Bureau and the state insurance agencies of Florida and Indiana (where Seven Corners is based), but I’ve gotten nowhere. Can you help?
insider.com
29.08.2023 / 13:19
My husband and I have been going on dates to Disney World for almost a decade. Here are our favorite kid-free activities.
It's been about 10 years since my husband and I first visited Walt Disney World Resort with our two kids. At the time, we were the parents of preschoolers, and none of us had ever visited Disney before. The trip was hectic and stressful — and before I discovered the importance of taking an afternoon nap when visiting Walt Disney World.
breakingtravelnews.com
28.08.2023 / 14:37
More ‘Magia’ is Coming to Walt Disney World Resort This Fall
Hispanic and Latin American Heritage Month is on its way to Walt Disney World Resort in Florida with brand new characters, marvelous musical performances and delectable dining delights to be discovered throughout the resort from Sept. 15 through Oct. 15, 2023.
skift.com
25.08.2023 / 14:46
What If Marriott Had Bought Disney
In the Christmas classic “It’s a Wonderful Life,” the James Stewart character George Bailey sees how life would change had he never been born. That’s a fantasy, of course, but like George Bailey, I began imagining recently while watching the Walt Disney Company’s latest leadership drama unfold how a company’s timeline could be altered under a different scenario.
skift.com
25.08.2023 / 14:40
Disney Parks Posts Record Quarterly Revenue Even With Some Closures
The Walt Disney Corporation announced on Tuesday during its fourth quarter earnings call that its theme park division generated $7.42 billion worth of revenue, a division record and a 36 percent increase from the same period last year.
skift.com
25.08.2023 / 14:24
Major Cruise Lines Held Liable for More Than $400 Million in Damages for Cuba Sailings
The Obama administration approved U.S. educational and people-to-people travel to Cuba in 2015, but a U.S. federal judge in Florida last week ordered four major cruise lines to pay more than $400 million in damages plus legal fees to a U.S. company that ran the port in Havana until it was confiscated after the Cuban revolution of 1959.
skift.com
25.08.2023 / 14:09
Florida Governor Assumes Control Over Disney Board Overseeing Development
Florida lawmakers granted Governor Ron DeSantis effective control of the board that oversees development in and around Walt Disney Co’s central Florida theme parks, escalating the Republican’s battle with the emblematic company.
skift.com
25.08.2023 / 13:59
This 'Airbnb of Boats' Shows the Upside of a Growing Water Tours Sector
From a catamaran in California or a kayak in Croatia, water-based recreational experiences are in high demand, according to boat booking trends.
skift.com
25.08.2023 / 13:46
Disney World's Self-Governance Could Be Upended In Ongoing Battle With Florida Governor
Florida Governor Ron DeSantis on Monday fired another shot in his battle with Walt Disney Co, saying the state’s Republican legislature would take steps to nullify the company’s effort to circumvent state oversight of Walt Disney World.
skift.com
25.08.2023 / 13:43
Florida Legislators Try Another Attack on Disney World
Florida’s Senate on Thursday passed a bill that will allow a tourism board appointed by Governor Ron DeSantis to cancel development agreements its predecessor body signed, the latest salvo against the Walt Disney Co from the conservative leader.
skift.com
25.08.2023 / 13:43
Disney Sues Florida's DeSantis Over Efforts to 'Weaponize' Government
Walt Disney Co sued Florida Republican Governor Ron DeSantis on Wednesday, asking a court to overturn state efforts to exert control over the company’s Walt Disney World theme parks in Orlando, intensifying a political battle between one of the largest U.S. companies and a potential White House contender.