Help! Our Trip to Orlando Was Ruined and We Want Our Money Back.
This past June, my wife and I, along with two of our children, flew from our home in India to the eastern United States to see family and visit Universal Studios in Orlando, Fla. The trip included three domestic flights over five days on Frontier Airlines: Philadelphia to Orlando, Orlando to Atlanta, and Atlanta back to Philadelphia. The total cost for four people on three flights was an affordable $939.75, including a $99.99 “Discount Den” membership on Frontier. (We also spent $1,269.52 on tickets at Universal.) But our first flight was delayed and eventually canceled, and Frontier’s staff told us the next available flight was three or four days later — too close to our return flight to India. We were given a QR code at the Philadelphia airport to file for a refund, which we did for all three flights. But all we got was an email with a credit worth $339.92 and good for three months, plus four additional messages with a $100 voucher for each of us. Since Frontier does not operate in India, the credit and vouchers are useless. I fought Frontier through my Discover card, but lost. (Meanwhile, Universal reimbursed us in full.) Can you help?