We learned a lot about hotel sector history by listening to Hilton vs. Marriott — the latest season from , a show from Wondery, Amazon’s podcast studio.
25.08.2023 - 13:53 / skift.com / Glen Hauenstein / Delta Air Lines / Rashaad Jorden / Sean Oneill / Peden Doma Bhutia
Good morning from Skift. It’s Thursday, March 23. Here’s what you need to know about the business of travel today.
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When Skift asked Hilton how it’s updating its brands for a new era, it was expecting to hear mostly about color palettes and breakfast options. But the company instead said workforce satisfaction was the most important factor. Senior Hospitality Editor Sean O’Neill reports the company believes a happy workforce will help its 19 brands thrive.
Hilton Chief Brand and Communications Officer Matthew Schuyler said his biggest accomplishment at the company has been improving its workplace culture. Schuyler cited independent rankings that listed Hilton one of the best and most diverse workplaces. He added Hilton engendered goodwill by creating a job board for workers who had been laid off during the pandemic.
O’Neill writes Hilton has also entered into partnerships with non-travel companies as part of its strategy to stay relevant with travelers. Hilton is adding at least one piece of Peloton fitness equipment to each of its U.S. properties, a collaboration Schuyler described as a strategic mash-up.
Next, Delta Air Lines President Glen Hauenstein recently annointed his company South America’s leading carrier. However, American Airlines believes that’s not the case, reports Contributor Ted Reed.
Hauenstein said at a J.P. Morgan investor conference that Delta’s partnership with South America’s largest airline group LATAM had made it no. 1 in the region. But American executive Jose Freig responded that the Fort Worth, Texas-based carrier is actually South America’s dominant airline, arguing it operates more flights to the continent than any other U.S. carrier.
So what do the statistics reveal? A spokesperson at airline industry data company Cirium said Delta comes out on top in some areas while listing others that American prevails in.
Finally, Bhutan’s tourism recovery has taken a hit in part due to the high sustainable tourism fee it requires visitors to pay. So the country is now offering duty-free gold to lure tourists it’s missing out on — especially from its biggest source market India, reports Asia Editor Peden Doma Bhutia.
Bhutia writes the measure is largely geared toward travelers from India, where gold is considered an important part of the culture. Indian tourists had been allowed to enter Bhutan for free prior to 2020. Bhutia adds travel agents believe introducing the tourism fee for Indian citizens has deterred cost-conscious travelers from visiting. One Bhutan-based travel executive said the country has seen a roughly 50 percent drop in visitors from India from pre-Covid levels.
However, Bhutia notes certain conditions
We learned a lot about hotel sector history by listening to Hilton vs. Marriott — the latest season from , a show from Wondery, Amazon’s podcast studio.
Hilton said Thursday that it plans to install at least six electric vehicle chargers per property at 2,000 hotels in North America, and will buy devices from Tesla. Once it fully installs them, Hilton will own more electric vehicle chargers than any other U.S.-based hotel group.
From today’s Daily Lodging Report newsletter: Nikkei Asia published an article on Hilton planning to expand its luxury offerings in Asia. Hilton will be bringing its Waldorf Astoria brand to Malaysia, Vietnam, India, and other countries for the first time as part of its plans to open 25 new luxury hotels in the Asia Pacific region over the next few years. That’s up from the 33 luxury hotels it currently runs in the Asia Pacific.
Airbnb was the top-spending travel brand on U.S. national TV during the first 11 months of 2022 at an estimated $86.5 million, but it was merely the ninth most-seen among travel websites, hotels and motels, resorts and theme parks, cruise lines and airlines.
Earnings seasons for the hotel sector is nearly over, and one striking aspect of executive comments on calls with investors was the resilience of development pipelines for hotels belonging to brands run by global groups. For new construction, conversions, and franchise signings, hotel companies painted an optimistic picture.
Hilton Worldwide’s earnings report on Thursday was a good news-bad news story.
Appealing to people’s emotions is becoming a more effective way for hotel groups to woo travelers because guest needs are evolving in ways that undercut the traditional branding recipe. Many hotel executives are fine-tuning what their brands stand for and how they communicate that message to guests as they try to grab market share.
Having started as a mom-and-pop travel agency, EaseMyTrip today figures among the largest online travel agencies (OTA) in India with a market capitalization of $1.1 billion while being completely bootstrapped.
Hilton Worldwide is rolling out its first-ever hotel brand in the economy slice of the market, Spark by Hilton, taking on rivals such as Marriott International, Choice, and InterContinental Hotels Group in this competitive market segment.
Here are some excerpts from Daily Lodging Report from the past week. If you’re not a subscriber, you should be. Get news on hotel deals, development, stocks, and career moves. Sign up here, now.
Chris Nassetta, CEO of Hilton and incoming national chair of the U.S. Travel Association, called on Wednesday for U.S. government officials to cut visa wait times that he said were hurting the country’s domestic travel sector and U.S. federal revenues.
India is projected to surpass China as the world’s most populous country later this year, as China begins to decline and India’s population growth shows no sign of slowing until 2064. That shift carries huge implications for travel across the globe, and has the potential to rewire the race for attracting global tourists around the world. Skift addressed this in its Megatrends 2023 package in the story India Becoming the New China in the Reordering of Asia Travel.