The Future of Travel column is a monthly series exploring the innovations and bold ideas moving travel forward.
“You’re treated like cattle.” It’s one of the most oft-repeated refrains that passenger experience designer Jo Rowan has heard in dozens of interviews about the current state of airport accessibility. Through her research on the many issues that plague disabled travelers, she’s confirmed many of their frustrations: the current model isn’t working that well for the roughly 1 in 6 people who have some form of disability.
Alongside her colleagues at the London-based design firm PriestmanGoode, which is also behind Air4All, a concept designed to allow travelers to fly in their own wheelchairs, she set out to create solutions for part of this large but overlooked segment—specifically, travelers who require some help with mobility, which includes full-time wheelchair users as well as a growing population of older travelers.
These travelers often find airports “inhumane” places, she says, where they’re faced with insufficient assistance services; are mistakenly abandoned by staff at the wrong gates or at baggage claim; and are even stranded in the airline’s wheelchairs on the tarmac, left to watch their flight take off without them. “They’re either avoiding flying or they’re dealing with the substandard airport experience,” says Rowan. And though the disability rights movement has for years been ringing these alarms, the industry simply hasn’t “fully understood the mindset of the people who actually use [mobility support services],” she says.
Earlier this year at the Aviation X Lab Moonshoot competition in Dubai, PriestmanGoode joined UK-based companies Centaur Robotics and Naurt to unveil a prototype for a self-driving personal vehicle called the Geo. Rowan estimates that within two years, you could see Geos in airports, where they would enable travelers with reduced mobility to navigate terminals on their own.
The Geo is only one of the emerging technologies and designs promising to transform airports. The disability rights advocates, architects, and designers at the forefront of these issues say a new range of accessibility and inclusivity innovations have the potential to make airports less stressful—and maybe even more pleasant—places for most travelers.
But meaningful changes require a fundamental shift in passenger experience that views marginalized travelers—including people with disabilities, neurodivergent travelers, as well as trans and gender-expansive communities—as more than afterthoughts.
Air passenger numbers are projected to set new records in coming years, and airports are hastening to keep up. Around the world, major airport construction and renovation projects are underway;
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Holland America Line’s 2025 European season is open for booking, offering diverse, destination-focused itineraries. With extended cruises, more Iceland sailings, and 62 overnight calls or late departures in leading European cities, travelers are encouraged to immerse in culture and landscapes. Rotterdam reemerges as a homeport, including voyages to Northern Europe and the Baltic.
Several years ago I was asked to judge the homemade wines at a local agricultural show. I have written to tight deadlines at World Cups and delivered a speech in the Long Room at Lord’s; neither filled me with quite the same feelings of pressure and anxiety. I knew how seriously such competitions are taken, the strength of feelings they evoke. I had nightmares of being strangled with a siphoning tube. Fortunately my co-judge was more experienced and sanguine. She also held the old-fashioned opinion that swirling the wines around your mouth before spitting them in a bucket was uncouth, and so following her lead I drank a small glass of each. There were more than 20 entries, and after half an hour my fears had dematerialised into a fuzzy summer glow.
The British air traffic control service experienced a “technical issue” on Monday, causing delays to flights and significant disruption to air travel in and out of Britain.
Just when travelers thought that travel disruptions seen earlier this year may be easing, in May 2023 the European Union plans to introduce new fingerprint and biometric checks at external borders for third-country nationals that could lead to significantly longer wait times.
Flight Centre, the Australian-based travel agency well known for its mass-market brands, is firmly fixed on tapping into the rising demand for luxury experiences with an expected 15 percent growth in revenue for the segment.
For more than two decades, outbound travel from China was a major rising catalyst for global travel, an economic engine spurred by the emerging middle class in the country of 1.4 billion people. Chinese travel could be felt from Vancouver to Dubai to Singapore with destinations becoming reliant on the steady stream of easily spending tourists.
For a brand around since 1907, Fairmont Hotels and Resorts has suddenly had a lot of activity. In January, parent company Accor installed new Fairmont CEO Mark Willis, who has been leading a rethink of the brand’s strategy. Some of the details about strategy changes will be revealed later this month at a conference with the general managers at the brand’s 86 hotels.
Skift has covered quite a few travel companies as they have released products powered by generative AI. Most have been about consumer travel planning and booking, primarily because those were the first products announced and released.
Soaring summer temperatures across southern Europe could prompt a lasting shift in tourist habits, with more travellers choosing cooler destinations or taking their holidays in spring or autumn to dodge the extreme heat, tourism bodies and experts predict.
A woman said she flew 3,000 miles to attend a wedding in Scotland only to end up at the wrong reception where the bride and groom, who were complete strangers, invited her in for a drink anyway.