Dealing with canceled travel plans amid COVID-19 is frustrating for everyone: travelers, tour providers, airlines, hotels, and of course, vacation rental owners and hosts.
However, my recent experience with canceling an Airbnb for a 12-person group trip in early May (booked prior to the COVID-19 pandemic) was particularly off-putting, and it turns out I am not alone. Just look at the tweets and replies section of the Airbnb Help Twitter account and #Airbnbrefundnow.
Airbnb’s Refund Policy Due to COVID-19
When my travel partner and I made the appropriate decision to cancel (not postpone) our trip in early May (we have an international traveler in our group, an essential healthcare worker, and a group over 10 people traveling from five different states) we thought there would be no issue given the company’s statement that our trip dates fell within its current cancellation refund policy. And as much as we would have preferred to postpone and taken a credit, it wasn’t an option for us.
Related:
The Dos and Don’ts of Canceling a Trip Due to COVID-19
Here’s the policy language updated on April 9, 2020 (the policy prior to this was even vaguer): “Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and May 31, 2020, are covered by the policy and may be canceled before check-in. Guests who cancel will have a variety of cancellation and refund options, and hosts can cancel without charge or impact to their Superhost status. Airbnb will either refund, or issue travel credit that includes, all service fees for covered cancellations. In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance.
“The host’s cancellation policy will apply as usual to reservations made after March 14, 2020.
“Cancellations will be handled according to the extenuating circumstances coverage in effect at the time of submission, and reservations that were already canceled will not be reconsidered.”
At first glance, the refund policy seems reasonable enough. And the actual process for requesting a cancellation because of COVID-19 was easy and well-explained; travelers simply can choose the COVID-19 reason for canceling under their Trips page and request a full refund.
The Reality of Airbnb’s Refund Policy: Hosts Decide
However, this is where the policy becomes blurred as it turns out it’s actually up to the host to make the final decision in accepting or denying the cancellation and refund request, not Airbnb (the company) as the policy makes it seem.
I spoke with two other travelers, one with a late-April booking and another with a mid-June booking (this is even
The website maxtravelz.com is an aggregator of news from open sources. The source is indicated at the beginning and at the end of the announcement. You can send a complaint on the news if you find it unreliable.
My first solo trip — when I arrived in Nashville a few days ahead of a work trip in 2017 to revisit some old haunts from when I lived in Tennessee — was hardly the most inspiring. But it showed me that I could handle traveling by myself and that I actually kind of liked it.
To her more than one million TikTok followers, digital creator MJ Hedderman is known as "the Instagram girlfriend." It's a moniker she said she fell into in 2020 after realizing she didn't need a partner to take photos of her — she could learn to take them herself instead.
If there’s one meteor shower to stay up for this year, it’s by far this weekend’s Perseids. The annual Perseid meteor shower will peak from around midnight on August 12 into the early morning of August 13. With a nearly new moon to keep the skies inky dark, timing for this year’s Perseids couldn’t be more perfect.
The devastating wildfires that have been ripping through Maui have been mostly contained as of Thursday morning, officials told the New York Times. However, periodic flare-ups are still occurring in some areas.
This summer's record-breaking heat has brought environmental consequences across the US, from coral bleaching in Florida to cacti toppling over in Arizona.
Adam Lubinsky is a poster boy for multimodal travel. When he commutes from Brooklyn to his Manhattan office, he switches effortlessly from a folding bike he has modified to make electric and then onto the subway.
It’s hard to know if Milan’s fashionistas are bemused more by my driving or by my vehicle as I stall, splutter and crunch the gears while double-parking the tuk-tuk on Via Monte Napoleone, the city’s swankiest street. Both it and I look comically out of place on a thoroughfare dripping with designer shops and high-end motors. I’ve just seen a Hermès shirt with a €10,500 price tag and spotted the Argentina World Cup winner and Inter Milan star Lautaro Martínez laden with Gucci shopping bags, and bouncing into a blacked-out Hummer with his girlfriend and minder.
A few months ago, New York Times Editor Damon Darlin wrote an op-ed suggesting that parents of rude or screaming children should give out small inflight gifts or “goodie bags” as a preemptive apology for their child’s behavior. Which begs the question, should parents have to apologize for traveling on an airplane with their child?
Travel over the Thanksgiving holiday period was robust, and predictions are for similarly strong demand for air travel during the period between Christmas and New Year’s. For most airlines, that’s good news. For American, however, it’s a potential nightmare.
I recently spent a week in Hawaii, splitting my time between Honolulu’s bustling Waikiki area and the lush shores of Kauai. My trip was completely unaffected by the Hawaii volcano eruption that’s been going on since early May, despite the scary pictures I’d seen of spewing ash and fiery lava. My flights were on time, the air was fresh and clean, and I was able to enjoy the pristine landscapes and local hospitality for which Hawaii is famous.