Pillows Hotels Makes a Boutique Play in the Netherlands and Belgium
25.08.2023 - 14:32
/ skift.com
/ Pablo Picasso
/ Gustav Klimt
/ Leslie Barrie
A five-year anniversary would be a big deal for any new boutique hotel brand. But for Pillows Hotels, a luxury boutique hotel chain with locations in the Netherlands and Belgium, hitting this five-year mark might mean even more, considering the brand launched just a few years before the pandemic.
“It’s been challenging to operate in an environment when demand was non-existent, but we’ve weathered the storm,” said Loes Dingemans, CEO of Pillows Hotels and managing director of International Hotel Management Group.
The boutique brand with a few hundred employees has just opened its sixth property in Europe, the 88-room Pillows Grand Boutique Hotel Maurits at the Park by the Oosterpark in Amsterdam.
“It’s an impressive monumental building that was given new life following a very delicate and time-consuming restoration process,” Dingemans said. “It’s the only five-star hotel opening in the center of Amsterdam this year, so all eyes are on us,” said Dingemans.
To stand out, Pillows has created a formula. First, the more historical the building, the better.
“All the buildings were selected because they have a history and something to tell,” Dingemans said.
Maurits at the Park, for instance, is located inside a former university built in 1908.
Next for the brand comes the design.
“The hotels are furnished as elegant residences and characterized by an understated luxury,” Dingemans said. “This includes the elegant interior, which we call ‘subdued chic,’ in monumental buildings.”
The look gives the properties an overall relaxed, sleek vibe — perhaps fitting for a hotel chain called Pillows.
On top of that, each property has a distinctive look, atmosphere, and personality, said Dingemans. At Maurits at the Park, you’ll find works from Pablo Picasso and Gustav Klimt (genuine artworks, from the owner’s private collection), along with ones by contemporary Dutch artists.
Another location, Charme Hotel Château De Raay in Limburg, Netherlands, is inside a 13th-century restored castle with a pond and herb garden.
Each property in the portfolio has unique staff uniforms and playlists of ambient music.
A thoughtful attention to food is another brandwide theme. A case in point is the restaurant at VanOost at Maurits at the Park. It emphasizes flavors from all over the world, made from local products, with tasting menus and an open kitchen concept. So far, the brand’s restaurants have gotten nods from Michelin and Gault&Millau guides for their offerings.
Check-in also goes for a modern approach, despite the historical backdrops of the buildings.
“Our check-in process isn’t done at the front desk, but at The Living, our special lounge accessible only to hotel guests — the process is relaxed, accompanied by a welcome