Reinvigorated Westward Look Resort & Spa announces new leadership team and resort programming
27.11.2023 - 09:50
/ traveldailynews.com
/ Vicky Karantzavelou
Alongside new technology, Westward Look Resort introduces a leadership bench stacked with industry professionals, promising an even greater guest experience.
TUCSON, ARIZ. – Surrounded by the stunning landscape of Tucson’s Santa Catalina Mountains, the celebrated Westward Look Resort & Spa announces a new executive leadership team
along with a roll-out of resort programming through RealTime Reservations, a hospitality reservation system. The investment in guest-centric services and associates is the first step in several planned phases in the reinvigoration of the iconic Arizona resort.
While maintaining the historic integrity and culture of the beloved resort while delivering a refreshed, exceptional experience within all current and soon-to-debut culinary outlets, Westward Look Resort & Spa launches the user-friendly RealTime Reservations dining system. Guests instantly secure their preferred dining experiences with a few simple clicks on a device, ensuring a seamless and efficient process to enjoy award-winning cuisine throughout the expansive resort grounds.
Key Features of the RealTime Reservations Dining System include:
“The introduction of RealTime Reservations showcases our most recent commitment to offering superior service in today’s fast-paced digital age,” said Westward Look Resort General Manager, John Ault. “We look forward to incorporating the reservation system into other aspects of the resort experience later in 2024, further enhancing the guest experience.”
The new Executive Leadership Team includes a strong group of seasoned hospitality professionals, most having worked within the industry regionally for many years.
General Manager, John Ault
As an experienced managing director and general manager with years in the hospitality industry and demonstrated success, Ault is skilled in area and property leadership, complete operations management, financial, sales, food & beverage, revenue management, guest relations, and more. Appointed to elevate the Westward Look Resort guest experience of the time-honored resort, Ault delivers expert, hospitality leadership. “With his fresh perspective, he has energized the resort team while motivating significant service level changes,” said Adam Patenaude, executive vice president, Aimbridge Hospitality.
Director of Sales and Marketing, Sonia Hammrich
As a professional sales leader of almost 20 years, Hammrich rejoins the Westward Look Resort team as the Director of Sales & Marketing. Hammrich is positioned to build upon the exceptional level of management, anticipatory service, guest relations and revenue growth at Westward Look Resort. “Sonia is an accomplished sales and marketing leader who has established success through expert brand