See Which U.S. Airline Just Ranked the Highest in Customer Satisfaction

It just got easier to plan a summer getaway to Florida.Allegiant Airlines recently announced the return of fifteen nonstop flights to Destin-Fort Walton Beach Airport, in Florida’s Emerald Coast, as part of seasonal summer service. Travelers will be able to visit the popular vacation destination from Des Moines, Knoxville, Tulsa, and other cities the airline confirmed toTravel + Leisure.  “We are excited to bring back these seasonal routes for passengers to enjoy some of our network’s most popular destinations just in time for summer vacations,” Allegiant’s Chief Revenue Officer Drew Wells said in a statement to T+L. 

Good morning from Skift. It’s Friday, May 17. Here’s what you need to know about the business of travel today.

If you’ve ever sat in an even smaller than usual coach seat, had your flight canceled, or fought with a rude customer service agent—you know the airline you fly can make a huge difference in the pleasantness of your trip.

When airlines merged in the past, executives at both companies used to talk about the synergies that were there and how that was an advantage in collaborating..

Either Hawaiian Airlines knows something that we don’t, or it is just being prudent and making plans ahead of time.

Southwest Airlines recently announced the launch of its new Orlando – Nassau route. Daily nonstop flights will connect Central Florida’s metropolitan hub with The Bahamas’ capital city at the height of the summer months. The Orlando – Nassau flights will operate from 4 June to 4 August, with departures from Orlando and arrivals in Nassau. “The expansion of Southwest Airlines’ Central Florida route map to include a new daily service to Nassau is another testimony to the government’s efforts and commitment to grow air stopover arrivals throughout our 16-islands destination aggressively,” says the Honourable I. Chester Cooper, Bahamas Deputy Prime Minister and Minister of Tourism, Investments, and Aviation.

It's official: Oakland, California's airport has changed its name.

J.D. Power just released its 2024 North America Airline Satisfaction Study, and while some airlines shone, others are clearly not prioritizing customer service. As domestic air travel continues to rise (with passenger volume increasing by 9.4% compared to the previous year) airlines find it challenging to maintain customer satisfaction amid crowded gates, overflowing overhead bins and rising ticket prices. However, the J.D. Power 2024 North America Airline Satisfaction Study, released on May 8, shows that some airlines are responding to these challenges by focusing heavily on staff training and doing what they can to improve the overall flight experience through friendly and attentive service. These efforts are paying off, allowing some airlines to deliver exceptional customer experiences despite the growing number of travelers.

Have the loyalty programs of the biggest U.S. airlines grown so huge that smaller airlines can’t compete? That was one of the concerns during a hearing Thursday with the Department of Transportation and the Consumer Financial Protection Bureau.

It’s that time of year again when both students and airlines get their report cards. J.D. Power just released its 2024 edition of the North America Airline Satisfaction Study.

If the summer travel seasons of 2022 and 2023 left you thinking airports couldn't possibly get any busier, think again.

It’s an unfortunate truth that air travel has become an overall frustrating experience. With shrinking seats, crowded flights, and rising fees for services like checking a bag, it’s enough to make even the most savvy of travelers exasperated. But a select number of airlines continue to stand out from the rest, with refreshingly smooth operations and passenger-friendly cabins.