The recent computer meltdowns at Southwest and Delta, two of the country’s most efficient and financially sound carriers, resulted in thousands of cancelled and delayed flights, disrupting the lives of hundreds of thousands of travelers. And they were just the latest incidents in what has come to seem like a systemic problem.
Why? And what are the airlines’ plans for restoring dependability to the country’s commercial aviation system?
Related:Putting a Price Tag on Airline Service Disruptions
Those are some of the questions posed by Senators Edward Markey (D-Mass.) and Richard Blumenthal (D-Conn.) in letters sent yesterday to the country’s 13 largest airlines.
In addition to chiding the airlines for their failure to invest in their critical systems infrastructure, the Senators raised pointed questions concerning the airlines’ handling of travelers affected by the disruptions. Among them:
List all IT outages that caused disruptions of one hour or more during the past five years. How many passengers’ flights were delayed or cancelled as a result of those outages? How many affected passengers were eligible to be rebooked on other airlines’ flights; and of those, how many were actually rebooked onto a different carrier? Does your airline notify passengers when they are eligible to be rebooked on another airline? How are they notified? If not, why not? What other compensation or recourse, including but not limited to lodging, food, and reimbursement, does your airline provide consumers in the event of delays and cancellations?
Good questions all. The airlines have until September 16 to provide answers.
Reader Reality Check
What questions would you add to the Senators’?
More from SmarterTravel: The Best U.S. Mileage Program, and the Worst Hey Big Spender, Redeem Those Travel-Rewards Points Now! How NOT to Survive an Airline Crash
After 20 years working in the travel industry, and 15 years writing about it, Tim Winship knows a thing or two about travel. Follow him on Twitter @twinship.
We hand-pick everything we recommend and select items through testing and reviews. Some products are sent to us free of charge with no incentive to offer a favorable review. We offer our unbiased opinions and do not accept compensation to review products. All items are in stock and prices are accurate at the time of publication. If you buy something through our links, we may earn a commission.
The website maxtravelz.com is an aggregator of news from open sources. The source is indicated at the beginning and at the end of the announcement. You can send a complaint on the news if you find it unreliable.
With no published award-price charts to refer to, members of Delta’s SkyMiles program don’t know when award prices are higher or lower than normal. That’s because there is no baseline to use as a reference point; there is no normal. Or rather, normal is whatever Delta chooses to publish as the price for an award ticket on a particular flight.
Likely in response to JetBlue’s systemwide double-points promotion, in effect through February 29, Virgin America is also offering double points, but only on select routes.
With the high probability of Virgin America’s being folded into Alaska Airlines within the next two years, Virgin loyalists are in the market for an alternative. And JetBlue wants to be that alternative.
Alaska Airlines is justly lauded for its Mileage Plan loyalty program, which among other features boasts 17 airline partners, allowing program members to earn and redeem miles for flights throughout the world.
Enter the Clos Du Bois “Spring in Sonoma” sweepstakes by April 26, 2016, for a chance to win one of the two grand prizes: trips for two to Sonoma, including air, three nights’ hotel, and $700 spending money.
Update, September 18: The FAA has issued updated guidance regarding usage of Samsung Galaxy 7 phones in flight, stating “passengers may not turn on or charge the devices when they carry them on board a plane. Passengers must also protect the devices from accidental activation, including disabling any features that may turn on the device, such as alarm clocks, and must not pack them in checked luggage.” The statement does not mention if any penalties are associated with failure to comply with this guidance. Read the full statement here.
When American Airlines merged with US Airways, American’s disgruntled unions were unanimous in their support for what amounted to a hostile takeover of the much-larger American by Doug Parker and his mid-sized US Airways.
On Friday evening—traditional timing for bad-news announcements that companies hope will go unnoticed by the public and unreported by the media—American published the new mileage-earning rates, effective from August 1, for travel on AAdvantage partner airlines.
In April, when the FAA removed restrictions on additional flights at Newark Liberty International Airport, the hope was that other airlines would increase their share of the airport’s flights, in the process eroding United’s dominance and near-monopoly pricing in that important market.