If you fly often enough, you have at least one airport on your list of places to avoid at all costs. A good airport can make your trip a breeze by making it easy to get to your connection, offering tasty restaurant options, and giving you a clean and comfortable place to rest before your flight. A bad airport can stress you out with crowds, dirty facilities, and poor dining options.
J.D. Power just released its Annual North America Airport Satisfaction Study to find the best and worst airports to fly through. The study surveyed passengers on six factors:
Terminal facilities
Airport arrival/departure
Baggage claim
Security check
Check-in/Baggage check
Food, beverage, and retail
For the survey, airports were broken down into three categories: Mega airports (33 million or more passengers per year), large airports (10 to 32.9 million passengers per year), and medium airports (4.5 to 9.9 million passengers per year.
Flyers’ overall satisfaction with the airport experience increased slightly this year compared to 2022. “It has not been an easy year for North American airports, but major capital improvements they’ve made over the last several years and new investments in getting food, beverage and retail operations back up and running at full capacity have helped them manage the crush of passengers,” said Michael Taylor, managing director of travel, hospitality and retail at J.D. Power.
Next time you fly, you might want to consider avoiding the lowest-ranked airports if you can.
Related:
10 Free Things You Can Get at Airports
The Worst Mega Airports
Newark Liberty International Airport
Toronto Pearson International Airport
Seattle-Tacoma International Airport
Fort Lauderdale-Hollywood International Airport
Boston Logan International Airport
The Worst Large Airports
Philadelphia International Airport
Honolulu International Airport
Montreal-Pierre Elliot Trudeau International Airport
Oakland International Airport
San Diego International Airport
The Worst Medium Airports
Kahului Airport
Hollywood Burbank Airport
Bradley International Airport
Cleveland Hopkins International Airport
Eppley Airfield
Related:
How to Score Affordable Airport Lounge Access
For an easier trip, try to plan your travels to take you through one of these top-rated airports.
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