Between record-high passenger volumes, a pilot shortage and weather-related disruptions, it’s been a rough year for air travel. So what does that mean for the airport experience?
01.09.2023 - 20:01 / smartertravel.com / Airlines
If you’ve ever been crammed into an uncomfortable coach seat, been charged extra for a bag, or had a flight delayed for no good reason, you know how much the airline you fly can impact your trip.
To help you decide which domestic airlines to fly (and which ones to avoid), the travel experts at Bounce analyzed data and awarded scores across 11 categories:
Those scores were used to calculate how domestic airlines compared. In 2022, Bounce rated Hawaiian Airlines, Alaska Airlines, and Southwest Airlines as the top three domestic airlines. Alaska has fallen to number four this year, and Delta has risen to the number one spot.
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Between record-high passenger volumes, a pilot shortage and weather-related disruptions, it’s been a rough year for air travel. So what does that mean for the airport experience?
It’s no secret that the return in air travel following the pandemic has been turbulent. But despite the challenges, including a return to prepandemic passenger volumes this year, an unrelenting pilot and air traffic controller shortage, and high numbers of delays and cancellations, overall passenger satisfaction has improved somewhat, according to a new study released by J.D. Power this week.
An annual customer satisfaction survey conducted by data analytics firm J.D. Power revealed on Wednesday the best and worst airports in North America for 2023. And, despite ongoing industry problems surrounding pilot and air traffic control shortages, severe weather, and terminal crowds, overall satisfaction actually increased this year.
Following the success of The World’s 50 Best Restaurants and The World’s 50 Best Bars, 50 Best has just announced The World’s 50 Best Hotels in 2023, marking the brand’s first global launch since 2009.
This series of articles about credit cards, points and miles, and budgeting for travel is brought to you in partnership with The Points Guy.
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