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There are 15 international airports where US-bound passengers go through customs before they take off — see the full list
08.09.2023 - 13:37 / insider.com / Monica Humphries
Courtney Danser and her friends were traveling back to New York from Croatia with Aer Lingus when they hit a major snag.
Their first flight from Dubrovnik, Croatia, to Dublin, Ireland, on August 2 was delayed and, upon arriving in Dublin ahead of their connecting flight, they found customs was closed for the day, and they were unable to board their second plane.
It turned out they had to go through US customs in Dublin before taking their New York-bound flight in a "preclearance" process overseen by Customs and Border Protection.
But with customs closed, there was no way to get their flight home.
"When we get there, the doors are closed, the lights are off, and there are two women standing out front," Danser told Insider's Monica Humphries. "They tell us that US customs is closed for the day, so no one else going to the US can board any flights for the rest of the day."
Ultimately, Danser said it cost her and her two friends more than $4,000 to get home on new flights, and Aer Lingus has so far refused to refund them. Aer Lingus and the Dublin Airport did not respond to requests for comment.
Usually, when you land in the US from a foreign country, you go through a customs inspection in the first US city you land in.
However, if you're flying from one of 15 designated airports with preclearance facilities offered by Customs and Border Protection, or CBP, you clear customs before you fly. So when you arrive in the US, you're treated as a domestic traveler rather than an international one and can go directly to a connecting flight or final destination, according to CBP's website.
The Points Guy noted that travelers who are flying out of an airport with preclearance might need to arrive earlier to leave time for the inspection.
Currently, CBP has preclearance locations in six countries: two in Ireland, one in Aruba, one in Bermuda, one in the United Arab Emirates, one in the Bahamas, and nine across Canada.
Here they are, along with their opening hours:
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