A recent report ten years in the making recently boldly selected The World’s 50 Best Hotels. So what makes a great hotel?
19.09.2023 - 18:53 / insider.com / Monica Humphries
As bellhops grabbed my bags, a valet driver swiped my car keys, and a receptionist handed me a key to my room at The Little Nell, a five-star hotel in Aspen, Colorado, I was already feeling the pressure of time.
Check-in for the luxury hotel had started at 4 p.m., and my friend and I arrived just before 5 p.m. This meant we had already lost a precious hour of our $848 stay.
Since this was only my second time in a five-star hotel, I planned to maximize every second. I wanted to soak in the hotel's hot tub, sip cocktails at the hotel's bar, dine on truffle fries at the on-site restaurant, and utilize the hotel's free car rental.
Before I even had a chance to blink, it felt like my luxury experience was over. I lamented over the fact that I didn't have enough time for everything on my Little Nell bucket list.
Since then, I've been lucky enough to stay in four more five-star hotels thanks to my job as a travel journalist, bringing my grand total to six five-star stays. And the times I've felt the shocking price tags were worth it were the times I stayed more than one night.
When travelers shell out hundreds of dollars for a five-star hotel, they can expect luxury. According to Five Star Alliance, hotels earn five stars with amenities like a concierge desk, 24-hour reception, room service, and nightly turndown service.
From experience, the amenities go beyond that. I've learned that a five-star hotel is typically in a city's prime location — which means I'll have easy access to restaurants, tourist attractions, and shopping. Beyond a room filled with comfortable bedding and lavish toiletries, there are typically perks like a pool, gym, on-site restaurant, and even a hotel ski shop.
To take advantage of all you're paying for, you need time. Meanwhile, most hotels have a check-in time that starts around 4 p.m., while checkout is typically around 11 a.m. the next day.
If I'm factoring in eight hours of sleep (which I typically am in a hotel bed with high thread counts and down pillows), that means I'm left with less than a full day in the hotel.
If I never left my room, a one-night stay might be long enough to appreciate a hotel room's soaking tub, rain shower, and cozy bed. But one night is not nearly enough time to take advantage of every amenity.
At the Fairmont Chateau Lake Louise in Banff, Canada, for instance, my friend and I raced to the hotel's bonfire for s'mores night, but since we spent our evening devouring the campfire snack, we missed swimming in the indoor pool and taking a fitness class.
At the Crystalbrook Albion in Sydney, Australia, I checked in late and missed the hotel's daily gin-and-tonic happy hour. It wasn't the end of the world, but I would've added it to my itinerary if I had
A recent report ten years in the making recently boldly selected The World’s 50 Best Hotels. So what makes a great hotel?
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