Bad news for the airlines often translates as good news for travel consumers.
27.07.2023 - 18:35 / smartertravel.com / Tim Winship
TripAdvisor (SmarterTravel’s parent company) is the undisputed king of hotel user reviews. This week, it begins its quest to attain the same status in the realm of airline flight reviews.
Beginning yesterday, TripAdvisor users were invited to share their qualitative and quantitative assessments of their airline experiences. Other users will be able to read the reviews and rank flight searches by airlines’ FlyScore, which assigns a 1-to-10 grade to each airline flying a given route.
Related:Delta Award Sale: ‘8,000+ Routes on Sale Through July 18’According to the company:
TripAdvisor isn’t the first or only player in the flight-review space. Routehappy, for one, provides a similar service to Expedia, Google, and Kayak, and has been amassing review data for some time.
As of today, of the largest U.S. airlines, there are 2,477 TripAdvisor reviews of American, 1,958 of Delta, 1,227 of Southwest, and 1,719 of United. Those are pretty modest numbers, but given TripAdvisor’s enormous user base, they should increase rapidly. And volume is important when it comes to user reviews, to offset the distorting effects of outliers and fake reviews.
At a time when industry consolidation is diminishing the pressure for airlines to compete, user-review services such as TripAdvisor’s and Routehappy’s at least give travel consumers a fuller picture of what various airlines do offer, and how well or badly they perform. Transparency is no substitute for competition, but it can at least help identify the best and worst providers.
Reader Reality Check
Will you contribute feedback to TripAdvisor’s new review database?
More from SmarterTravel: Coming to American AAdvantage: More Credit Card Choices How NOT to Use Loyalty Points for PreCheck Travel + Leisure Picks the World’s Best AirlinesAfter 20 years working in the travel industry, and 15 years writing about it, Tim Winship knows a thing or two about travel. Follow him on Twitter @twinship.
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Bad news for the airlines often translates as good news for travel consumers.
Beginning on June 1, Spirit will become the third airline to pull out of the Cuba market altogether, joining Frontier and Silver Airways. Two other airlines, American and JetBlue, have cut capacity on their Cuba flights, either by reducing frequency or downgrading to smaller planes.
Flying to Europe between now and July 31? Good. Flying on a first-, business-, or full coach-fare ticket? Even better. Because, bonus miles.
Alaska Airlines is justly lauded for its Mileage Plan loyalty program, which among other features boasts 17 airline partners, allowing program members to earn and redeem miles for flights throughout the world.
Until yesterday, American Airlines customers dismayed at the airline’s August 1 pivot to a spend-based mileage program had a fallback option: Earn miles for their American flights in Alaska Airlines’ Mileage Plan program, which still awards miles the old-fashioned way, according to the distance flown.
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