Jul 24, 2024 • 9 min read
12.07.2024 - 12:56 / traveldailynews.com / United Airlines / Jason Birnbaum / Theodore Koumelis
United Airlines now sends texts with live radar maps during delays, enhancing transparency and real-time flight information with generative AI tools.
CHICAGO – United now texts customers links to local, live radar maps during weather delays, as part of its industry-leading effort to give travelers as much real-time information as possible about their trip, especially if things don’t go as planned. For the past few years, the airline has used dedicated teams to write and send text messages to customers that give near-instantaneous details about a given flight – everything from gate changes and boarding times to more specifics regarding aircraft swaps, crew rescheduling and weather events – and the teams now use generative artificial intelligence (gen AI) tools to assist in giving more travelers real-time updates during flight delays.
United’s latest innovation – real-time radar maps – can help customers understand how inclement weather in one part of the country can impact a flight elsewhere. United is the first and only U.S. airline currently providing its customers these kinds of specific messages, and the airline is sending them with assistance from gen AI tools.
“With more people traveling this summer than ever, we wanted to give our customers an easier way to stay connected to real-time information about their flight and texting was the simplest solution,” said Jason Birnbaum, United’s Chief Information Officer. “We know customers appreciate transparency and by combining innovative technology-enabled tools with people power, we can give more people, even more in-the-moment details about their flight.”
The release of these new innovations comes as United expects its busiest Fourth of July weekend on record with more than five million passengers flying between June 28 and July 8, up more than 7% compared to last year.
Here’s how it works:
For years, United has led the airline industry on implementing new technologies and policies across its operation to increase customer transparency, including:
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
Jul 24, 2024 • 9 min read
Sandals Resorts International invites travelers to feel the vibrant rhythms and stunning ombre blues of the Caribbean Sea with incredible savings across eleven (11) Sandals Resorts and three (3) Beaches Resorts with the “Rhythm and Blues” sale. The limited-time offer rewards guests who want to bask in paradise just a little longer with up to $1,000 in air credit to be enjoyed this summer and through mid 2025 at select resorts. As an added benefit, for a limited time, booking online at sandals.com or beaches.com earns guests an additional $100 off their stay.
The EU's post-Brexit Entry-Exit System (EES) could be delayed yet again, according to an exclusive report published in The Independent.
A global IT outage on Friday canceled thousands of flights and forced several airlines to request ground stops, throwing travel into chaos.
Good morning from Skift. It’s Wednesday, July 17, and here’s what you need to know about the business of travel today.
When settling on a place to live, cost of living is certainly a factor. But so is the recreation opportunities.
Elfly Group partners with Gotland government to launch zero-emission electric seaplane flights by 2027, enhancing eco travel and regional connectivity.
First Hospitality announces Roger Baker’s transition from CFO to CIO and Advisor, with Matt Schuster stepping in as the new CFO, continuing the company’s strategic growth and financial leadership.
SeaWorld Yas Island, Abu Dhabi, the world’s largest indoor Marine Life Theme Park, is offering thrill seekers an electrifying experience this summer. The first-ever Electric Ocean Festival is taking place daily from 6:00pm to 8:00pm until August 25.
United Airlines seeks to launch a daily nonstop service between D.C.’s Reagan National and San Francisco International, enhancing connectivity and providing unique departure times to avoid peak airport congestion.
Several airports across the Caribbean have closed and airline travel alerts issued as Hurricane Beryl barrels toward Jamaica.
As the high season kicks off in northern hemisphere tourism destinations, TourReview, the leading review platform for tours and activities, has conducted an in-depth analysis of the latest trends in the sector. This summer promises to be slightly different from the last, as American and Asian tourists begin to fly long haul again, introducing new dynamics to the market.