It's hard to find a travel company that doesn't claim to offer the best customer service. But for those of us who travel, customer service is often lacking, and finding a company that will treat you with respect can be a challenge.
17.01.2024 - 20:29 / skift.com / Dawit Habtemariam
An upcoming Russian tourist trip to North Korea is the first such inbound visit by vacationers there in four years. When people think of that country under the strict dictatorship of Kim Jong Un, they don’t think of tourism. So many will have questions about what kind of travel is possible.
North Korea is known as one of the last communist state holdouts of the 21st century. As a little-visited curiosity, it’s appealing to some Westerners.
Here’s what you need to know:
No. North Korea closed its border because of the pandemic in January 2020. The upcoming trip was allowed an exception thanks to an agreement between the Russian regional government of Primorsky Krai and the North Korean government.
“With any luck, it’s a kind of little experiment for the North Koreans to see that they’re still ready to receive foreign tourists,” said Simon Cockerell, a general manager for Koryo Tours, which has operated tours to North Korea since 1993.
Even before the lockdown, Americans weren’t allowed to travel there. Since September 2017, the U.S. State Department has made it illegal to travel to North Korea with an American passport.
“Travel to, in, or through North Korea on a U.S. passport without this special validation may justify revocation of your passport for misuse,” said the State Department’s website. Travelers could also be subject to “felony prosecution.”
There have been reports that some Americans with dual citizenship in another country have used their other passport to enter and exit. But it’s dangerous. Several U.S. citizens have been detained in North Korea in the past decade, and the U.S. government is unable to provide emergency services to U.S. citizens there.
Travelers typically fly into China or Russia and then take a flight or train into Pyongyang. For the upcoming ski trip, for example, Russians are flying from Vladivostok to Pyongyang.
But you can’t just book a flight and show up and explore the country. Travel can only be booked with a certified tour operator that is allowed to give tours in North Korea. The meals, hotel and guides have to be pre-arranged for every traveler, said Cockerell.
The upcoming Russian trip is with the agency Vostok Intour. Their trip package is comprehensive and includes flights, hotels and meals.
The most visited destinations are Pyongyang and then the DMZ de facto border with South Korea, and the historical city of Kaesong. In Pyongyang, the Russian tourists will be visiting the Tower of the Juche and the Arch of Triumph.
A post shared by Simon Cockerell (@simonkoryo)
Travelers can visit the mountains in the far north, take a day-and-a-half train up to the Russian border, and visit some cities, but most of the country is off-limits to foreigners.
The
It's hard to find a travel company that doesn't claim to offer the best customer service. But for those of us who travel, customer service is often lacking, and finding a company that will treat you with respect can be a challenge.
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