Quality of life is one of the biggest determining factors when deciding where to lay down roots.
27.01.2024 - 10:00 / forbes.com
It's hard to find a travel company that doesn't claim to offer the best customer service. But for those of us who travel, customer service is often lacking, and finding a company that will treat you with respect can be a challenge.
This year's Elliott Advocacy Readers' Choice Awards, which have just been released, are a roadmap for travelers who want an upgraded travel experience. Now in their 19th year, the awards poll readers of my nonprofit consumer advocacy site on the top airline, car rental company, hotel and travel insurance company.
For 2024, there are a few surprises in most of these categories. Here are the best companies for customer service, according to readers:
Delta surprised the airline industry last year by topping Southwest Airlines, which had been hurt by a string of unexpected holiday cancellations. But no one saw a repeat coming. Delta hung on by the narrowest of margins to capture the gold for a second year.
How did Delta do it? Excellent operation efficiency made it the most on-time major airline in the United States. It also added new in-flight connectivity options for passengers in 2023.
Sure, Delta made a few missteps along the way, including a botched rollout of a revamped SkyMiles loyalty program (the airline quickly backtracked). But even those problems weren't enough to make it fall from first place.
Korean Air unseated British Airways, which had won four years in a row, by doubling down on customer service initiatives in 2023.
Korean Air customers say they've been impressed with the reimagined cabin interiors and improved service, particularly on some of the newer planes. The airline also made some loyalty program adjustments last year that customers actually liked..
Korean Air's commitment to improvement goes beyond rhetoric. I visited the airline's headquarters in Seoul last fall. I spoke with executives who reiterated their deep commitment to improving service. And I found an airline that was in an almost constant state of improvement, right down to a top-to-bottom renovation of its corporate headquarters.
Enterprise raced ahead of Hertz to win in its category. It did so by opening new franchise locations and adding new multi-modal travel options, both of which customers wanted. It has also avoided the missteps of its competitors with a cautious approach to electrification. Enterprise offers EV options, but it does not impose high recharging fees and is taking more of a wait-and-see approach to electric vehicles.
Viking won in this category for a second year in a row. Last year was a surprise — some say a fluke — but this year the critics have been silenced. Viking has become a favorite of cruise passengers, who appreciate its reliably good service. It has also
Quality of life is one of the biggest determining factors when deciding where to lay down roots.
Knowing the right time to book your flight to net the biggest savings can be tricky. Fortunately, there's tons of data out there that can provide passengers with key insights to stretch their budget.
Swimming coach Emma MacDonald set up Wild Hebridean Swimming in 2022 after moving back to Mull. The company offers holidays for open water swimmers, but also retreats for those who can only tread water or do a bit of doggy paddle. These involve short dips in the clear waters of the Inner Hebrides, where there are seals, underwater kelp forests and waterfalls. Longer swims can be arranged on request. The programme also includes a guided walk on Iona, the burial place of 48 Scottish kings including Macbeth. Guests stay at Achaban House, which has woodburners and a wood-fired hot tub, where there is a choice of activities, including yoga and massage. From £895 including all meals and wine, next retreat 8-11 March, wildhebrideanswimming.com
With a temperate continental climate, Seoul is known for its biting winters and blistering summers.
A 24/7 city with something to do every hour of the day, Seoul isn't a cheap place to visit.
Maybe it’s the nation’s glut of centuries-old cellars and tunnels. Or perhaps it’s the world-class bar scene, which led the way with speakeasy-style drinking dens when they were trending a few years back. Either way, the UK today is full of quirky places to say ‘cheers’ at a subterranean level. Whether your preferred tipple is wine, beer, whisky or a mixologist-crafted cocktail, these celebrated bars from London to Edinburgh will serve it to you amid atmospheric underground vibes.
American Airlines now offers nonstop service to Eleuthera — an island touted as the best-kept secret in the Bahamas by Travel + Leisure.
If you are an English speaker planning to move to Europe in 2024, you might want to find a country where you’re likely to be understood from the get-go.
In the summer months, Tarr Steps heaves with families and visitors who come to cross the medieval clapper bridge that spans the River Barle. But in winter the woodland is tranquil, with lovely walks to the picturesque village of Dulverton. The Tarr Farm Inn – set right by the Steps – dates back to the 1600s, with nine comfortable rooms that come with fluffy bathrobes and Egyptian cotton, and homemade biscuits and fresh milk on the tea tray. Settle in for hearty dinners of chermoula-spiced scallops and a rack of Somerset lamb, with cream teas available until 5pm each day as a reward for a hearty walk. Doubles from £90 B&B; tarrfarm.co.uk
There’s never a bad time to visit Puerto Rico.
Looking to escape the everyday grind with a picture-perfect romantic holiday?
The Wall Street Journal published its annual list of the best and worst carriers in the US for 2023, and Delta Air Lines once again took the crown for the top airline.