Wyndham Connect rolls out across North America, elevates the guest and owner experience

13.07.2024 - 06:34 / traveldailynews.com / Vicky Karantzavelou

Wyndham Connect is designed to help owners increase revenue and curate personalized experiences for guests; now available in North America.

PARSIPPANY, N.J.  – Owners looking to boost revenue, elevate their service to guests and make their day-to-day operations run more seamlessly can now take advantage of Wyndham Connect in North America. First announced at its 2023 Global Conference, Wyndham’s new guest engagement platform powered by Canary Technologies comes at no additional cost to owners.

Designed to enhance the guest experience through a series of best-in-class, mobile-centric tools, Wyndham Connect leverages one of the most substantial AI-driven large language models, allowing owners to cater to modern travelers and their evolving needs. Today, nearly 2,000 hotels in North America have started using Wyndham Connect, leveraging its benefits to drive value and help support their bottom lines.

“We always put our franchisees first, and investing in innovative technology like AI sets them apart from the competition. With access to powerful solutions like Wyndham Connect, our franchisees can manage their businesses more efficiently and curate guest experiences to help make stays more meaningful than ever. The result? Happier guests, higher chances for repeat business and money in franchisees’ pockets.” says Scott Strickland, Chief Commercial Officer, Wyndham Hotels & Resorts.

Last year, hotels across all Wyndham brands globally with Overall Social Review (OSR) scores above 4.0, on average, saw twice as much RevPAR growth compared to those with lower scores. Designed to increase profitability by leveraging technology to streamline owner operations, the rollout of Wyndham Connect helps owners keep guests more engaged than ever by personalizing their experience.

Whether it’s leveraging AI to respond to 80% of common guest messages like directions to the airport shuttle or helping guests to plan for a late departure, Wyndham Connect enhances the guest experience while giving staff time back to focus on other key areas of day-to-day operations. Key benefits of Wyndham Connect include:

“I do business with Wyndham because they invest in my success. With industry-leading property and revenue management services and access to technology like Wyndham Connect, I’m building relationships with my guests and its translating to hundreds of dollars a week that I’d otherwise miss out on.” said Ajit Patel, Wyndham Franchisee.

The rollout of Wyndham’s guest engagement platform is part of the Company’s broader approach to technology. Over the last six years, Wyndham has invested nearly $325 million delivering industry-first sales, marketing and digital innovations – all part of The Wyndham Advantage – to elevate the