Cheyenne, Wyoming. Railroads and rodeos, cattle and Colts, mining and military: A decidedly rugged history has long played out here in this town once called Hell on Wheels that lies 6,200 feet high on the edge of the Great Plains. And now...art Mecca?
A woman is suing Frontier over its all-you-can-fly pass, claiming it only showed her flights for the year 1904
25.08.2023 - 17:09 / insider.com
According to a complaint filed on August 17 in Colorado's federal court, South Carolina resident Jeriyma Hartsfield claims that Frontier's All You Can Fly Pass was a bait-and-switch scheme.
At the beginning of this year, Frontier launched its GoWild pass, which advertised unlimited flights to Frontier's destinations. The passes range in price based on the length of the pass. For instance, when Frontier first launched GoWild, travelers could buy a five-month summer pass for $399 or an annual membership for $1,299, Insider previously reported. Today, travelers can purchase a month-long pass for $149, a summer pass for $999, or an annual pass for $1,999, according to Frontier's website.
With the pass, travelers going to domestic destinations can book their flights one day in advance. If it's an international destination, they can book 10 days ahead, Insider previously reported.
However, according to Hartsfield, who is represented by Blake Abbott of the Anastopoulo Law Firm, she couldn't book flights and the pass didn't work as advertised. Among her complaints, Hartsfield states that Frontier's website displayed flights for the year 1904 and that the airline refused to issue her a refund.
Abbott did not respond to a request for comment on behalf of Hartsfield, and Frontier said it was unable to offer comment "given that the matter involves pending litigation."
In the complaint, which was viewed by Insider, Hartsfield said she bought the pass for $599 on November 18, 2022.
"As with many things that sound too good to be true, they usually are," the complaint states, adding that the "defendants' program amounts to no more than a fraudulent scam."
According to Hartsfield, her pass was "inoperable." The complaint says that when she went to book travel arrangements, Frontier's website only displayed flights for 1904 — a year after the Wright brothers made history with their powered flight.
"In more detail, when Plaintiff attempts to use her Pass, the relevant booking year for available dates to use the Pass displays as the year 1904," the complaint states. "This ludicrous year value is somewhat laughable at first glance, given that it coincides greatly with the first known human flight in late 1903."
This continued for weeks, according to the complaint, and Hartsfield reached out to Frontier's helpline and spent "immense amounts of time" on hold with the airline.
Hartsfield requested a refund from Frontier since she was unable to book flights but was denied by the airline, according to the complaint. It also states that she filed the class-action lawsuit on behalf of herself and "all others similarly situated," and that other pass holders will come forward with similar stories.
According to the
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