Traveler satisfaction with North American airports climbed this year despite numerous challenges from an ongoing pilot shortage to record passenger volumes.According to the J.D. Power 2023 North America Airport Satisfaction Study released Wednesday, overall satisfaction improved by 3 points to 780 on a 1,000-point scale. The rise was propelled by improvements in three key areas, including terminal facilities, food and beverage and retail service and baggage claim.The study, currently in its 18th year, examines overall traveler satisfaction with mega (33 million or more passengers a year), large (10 to 32.9 million passengers a year) and medium (4.5 to 9.9 million passengers a year) North American airports across six factors, including terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.The big winners among North American airports were Detroit Metropolitan Wayne County Airport (800) Tampa International Airport (832) and Indianapolis International Airport (843), which ranked highest among mega, large and medium airports, respectively. 2023 marks the second straight year that Tampa and Indy have won their respective categories.
Exclusive: Soho House’s founder and CEO reveals major North American expansion plans
06.09.2023 - 11:47 / thepointsguy.com / prince Harry / Meghan Markle / Andrew Carnie
Soho House is a brand with bona fide British celebrity and royal bragging rights: Prince Harry and Meghan Markle had their first date at one in London. Soho Farmhouse, the brand's countryside inn a two-hour drive outside London, has hosted everyone from former U.K. Prime Minister David Cameron to Princess Eugenie and (my personal favorite) top-selling U.K. band Girls Aloud.
Yet, Soho House & Co. — the parent company of Soho House as well as other offerings, including The Saguaro and hotel chains The Ned and The Line — this week celebrates its footprint on the other side of the pond.
It's been 20 years since Soho House first arrived in North America in New York City's Meatpacking District. You might remember the location from the "Sex & the City" episode that featured a Ginger Spice cameo and Kim Cattrall's Samantha-turned-Annabelle Bronstein membership.
A lot has happened for Soho House since it first arrived in America in the early aughts.
"Twenty-two years ago, when we were building out and trying to raise the money for [Soho House New York], if you said to me then that we would be celebrating a 20th birthday, I would have doubted it," Soho House founder Nick Jones said in an exclusive interview with TPG. "I was hoping to survive for 20 days, let alone 20 years. So, it's been a journey, but because we got it right in New York, it gave us America, which has been incredibly kind to us."
There are now more Soho House locations in North America (14) than the brand's home base in the U.K. (13). Soho House isn't giving up on its homeland, but it's safe to assume the interest isn't waning in the Americas, either.
Soho House Mexico City opens later this month, while one in Sao Paulo is slated to open by the end of the year. New U.S. Soho Houses are also underway in Portland, Oregon, and Charleston, South Carolina.
The U.S. also is getting its first countryside Soho House with Grasmere House, a 250-acre property in Rhinebeck, New York, a two-hour drive or 2.5-hour train ride north from Soho House New York.
Grasmere House is expected to have a similar vibe as Soho House's more refined U.K. countryside offering, Babington House, as well as some of the fun offered at Soho Farmhouse. It's also expected to include multiple bars and restaurants, spa and wellness facilities, guest bedrooms and a litany of outdoor activities.
Renderings of this new-to-the-U.S. concept show a large pool area as well as a soaring lounge and cocktail area with a design inspiration the Soho House team says is meant to "reference the romanticism of the nearby woodlands and incorporate natural elements from the historic Roycrofters arts & crafts movement in the 1800s."
Jones and Soho House & Co. CEO Andrew Carnie talked to TPG late last
The Best (And Worst) Airports in North America, According to Travelers
It’s no secret that the return in air travel following the pandemic has been turbulent. But despite the challenges, including a return to prepandemic passenger volumes this year, an unrelenting pilot and air traffic controller shortage, and high numbers of delays and cancellations, overall passenger satisfaction has improved somewhat, according to a new study released by J.D. Power this week.
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Soho House Founder to Retire From CEO Role; Company Cutting Back Growth Ambitions
Nick Jones said on Wednesday that he would step down from being CEO of Membership Collective Group nearly three decades since he founded the original Soho House that eventually led to the creation of the public company and owner of the Soho House chain.
AirAsia Parent CEO Wants to Pull Its Airlines Into an IAG Model
Malaysia’s Capital A will not be merging its airlines, but will instead move all the carriers under one existing structure, similar to how British Airways, Iberia Airline, and Aer Lingus operate under the International Airlines Group umbrella, said CEO Tony Fernandes on Monday.
Lastminute.com Hits 'Restart' Button With New CEO
Rocked by a Covid relief financial scandal that led to the jailing and resignations of now-former CEO Fabio Cannavale and chief operating officer Andrea Bertoli, Amsterdam-based Lastminute.com’s shareholders elected Luca Concone as an executive director, and he’ll serve as CEO.
LOT Polish Airlines Fires Its CEO
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