Airbnb CEO to Hotel Lobby: It Doesn't Have to Be Win-Lose
06.12.2023 - 04:21
/ skift.com
/ Dara Khosrowshahi
/ Brian Chesky
/ Srividya Kalyanaraman
/ Sheila Johnson
Happy Tuesday, folks! We’re back after last week’s 10th annual Skift Global Forum in New York City. It was quite the event: Notable speakers for me were Airbnb CEO Brian Chesky, Salamander Hotels CEO Sheila Johnson, and Uber CEO Dara Khosrowshahi.
While I was in New York (not renting an Airbnb), I heard about IHG’s Vacay SOS Program. The press release read, “IHG is saving your trips by giving any travelers who show proof of cancellation, 10,000 IHG One Rewards Points to welcome them back into the hotel “suite life” – and let them enjoy being a guest again.” The offer pertained to short-term rental cancellations and was open to the first 100 people applying.
IHG used this opportunity to promote its own rewards program.
It took me back to Chesky’s response to Skift CEO Rafat Ali’s question on whether the hotel lobby had something to do with NYC’s tough new host registration law. To which Chesky responded by saying, “obviously they wouldn’t tell me how much how involved they were. But I have to believe that they were absolutely at the table.”
One thing Chesky said that I have wondered about myself is whether the hotels versus short-term rental conflict is indeed a zero sum game. Chesky thinks not.
“I never felt like for Airbnb to win hotels had to lose — the evidence of that is Airbnb,” he said. “We had approximately 400 million guest arrivals last year and yet last year, hotels had profits and revenue significantly higher than before we started.”
And this comment from Chesky felt more directed at the hotel lobby itself: “I always feel like there’s a win-win, that if you have challenges, you don’t have to treat people as enemies. You can sit across the table, learn what their challenges are and show that for me to win, you don’t have to lose.”
A recent survey conducted by the Association of Scotland’s Self-Caterers revealed that only two-thirds of short-term rental operators in Scotland have applied for the new required licensing, reported. Self-catering refers to accommodations equipped so that guests can cook their own meals.
Out of 1,367 respondents, a third of operators have not yet applied for a license. They cite reasons such as the complex regulatory requirements and high associated costs. Hosts face the prospect of exiting the market due to what they describe as the Scottish government’s burdensome short-term let licensing regulations.
Starting October 1, all short-term let providers, including self-caterers, guest houses, B&B owners, and those renting out rooms in their homes or while on holiday, must secure a license to continue their operations. Humza Yousaf, the Scottish Government’s cabinet secretary for Justice, urged operators to obtain licenses and mentioned plans to evaluate