Achieving Airbnb superhost status usually means more money in your pocket, and it comes with several perks. But some hosts are critical about the program’s current status on Airbnb.
03.04.2024 - 12:18 / traveldailynews.com / Theodore Koumelis / Juniper Downs
Policy updates come into effect for all reservations taking place on or after June 6, 2024.
“This policy provides cancellation and refund support for our guests when unexpected major events like natural disasters, government travel restrictions or weather events impact their ability to stay at a location. When the policy is in effect, it does two things: first, it overrides the Host’s booking cancellation policy and enables guests to cancel eligible upcoming and active reservations at the impacted location for a refund; and second, it also allows Hosts to cancel reservations without fees and other related consequences.” the company says.
Now, the policy will explicitly apply to foreseeable weather events, like a hurricane during hurricane season, that result in another covered event happening, like a government travel restriction or large-scale outage of essential utilities. This means guests with eligible reservations can cancel and receive a refund and Hosts can cancel without fees and related consequences.
As an example, if a hurricane were to impact Florida during hurricane season and this led to a mandatory evacuation order, under the old policy affected bookings for this destination would not be eligible for a refund. With this update, in these same circumstances, guests with affected bookings do qualify for a refund.
“The changes to this policy, including its new name, were made to create clarity for our guests and Hosts and ensure it’s meeting the diverse needs of our global community. Our aim was to clearly explain when the policy applies to a reservation, and to deliver fair and consistent outcomes for our users. These updates also bring the policy in line with industry standards.” says Juniper Downs, Airbnb’s Head of Community Policy.
Other updates to this policy include:
As this cancellation and refund policy is not designed to apply to all types of unexpected issues and emergencies that can impact a trip, guests should consider purchasing travel insurance.
Policy updates come into effect for all reservations taking place on or after June 6, 20241.
1Except as otherwise notified by Airbnb to certain users. Application of this policy may vary where required by local laws and regulations.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
Achieving Airbnb superhost status usually means more money in your pocket, and it comes with several perks. But some hosts are critical about the program’s current status on Airbnb.
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