Alaska Airlines Mileage Plan is the best of all the U.S. airline loyalty programs, says the U.S. News & World Report, and Marriott Rewards is the best of the large hotel-chain loyalty programs. The annual rankings emphasize benefits for basic members, and scores all loyalty programs on a scale of 1 to 5.
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The U.S. News & World Report ranked airline loyalty programs by assigning a score to each of five components: Network coverage, ease of earning a free flight, award flight availability, additional benefits, and airline quality. The final scores are an average of the five components.
Alaska Airlines, an airline that usually scores well in any traveler rating system, earned its Mileage Plan the top position in the U.S. News ranking for airline loyalty programs, with a score of 4.54. This program is unique among the large lines in that it still bases earnings and award requirements on fixed mileage charts rather than price-based variable systems like the ones the Big Three (American, Delta, United) and JetBlue and Southwest use.
Although Alaska, itself, has a much smaller route structure than its giant rivals, it has partnership agreements with 17 big airlines—enough to warrant a high component score for “network coverage.” But it scores lower than other lines in award flight availability: Alaska’s typically small first class cabins mean that premium seats and upgrades on its own flights are tough to score. Overall, Alaska’s program is best for travelers who can use Alaska’s limited route structure for most flights.
Scores for the next five lines are so close as to be almost equal. The number two spot goes to Delta SkyMiles, scoring 4.11. But its score for ease of earning a free flight, at 3.5, is lower than Southwest’s and JetBlue’s, and that’s a critical component for lots of travelers. SkyMiles also skews its earning power and benefits strongly toward high-tier frequent flyer members, which suits Delta’s corporate strategy better than an individual leisure traveler’s objectives.
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Scoring for the number three program, JetBlue’s TrueBlue at 4.06, suffers due to the line’s relatively small U.S. footprint, and the fact that it has only one international partner line. The program scores well in ease of earning a free flight, largely because almost all seats are available for enough points. If, like Alaska faithfuls, you can live with the line’s limited network coverage, it would otherwise score about the same as Delta.
American AAdvantage (4.05) and United MileagePlus (3.92) pretty much mirror Delta Skymiles in that all three strongly favor very-frequent
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With Alaska Airline’s acquisition of Virgin America, it was just a matter of time before Virgin’s loyalty program, Elevate, was terminated and its members folded into Alaska’s Mileage Plan program. In the meantime, the programs were somewhat integrated, allowing reciprocal mileage earning. And beginning on January 9, 2017, Elevate members will be able to convert their points at a 1:1.3 ratio to miles in Mileage Plan, and have their Virgin status matched in Alaska’s program.
With Delta and United’s transition to spend-based loyalty programs last year, and American’s upcoming later this year, there’s no longer room for debate as to the industry standard. Travelers should now expect to be rewarded according to their spend, not according to the number of miles they fly.
Delta award discounts are becoming so frequent, if not exactly regular, that SkyMiles members may be left wondering which are the “normal” prices: the discounted rates, or the non-discounted rates. With the almost certain prospect of more award sales to come, it certainly makes ponying up the normal award price seem like an unnecessary extravagance.
If your airline loyalty has been on autopilot for the past few years, this would be a good time to reassess your choice of frequent flyer programs. A lot has changed, and not for the better.