We’re just a few months away from the 2024 Olympics and host city Paris is gearing up for an influx of visitors.
25.04.2024 - 23:41 / thepointsguy.com / Bob Jordan / Airlines
Southwest Airlines is considering making major changes to its seating process.
The airline is researching "transformational options" surrounding its storied single-class, open-cabin format, CEO Bob Jordan said Thursday, as the airline seeks to form new streams of revenue and boost existing ones.
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Speaking during an earnings conference call with investors and media, Jordan and other airline executives were purposefully vague about the possible changes, noting that they were studying customer preferences along with the operational and financial impact of any possible changes.
"We remain committed to our industry-best customer-friendly policies, but we are also committed to understanding and meeting customer expectations," Jordan said.
Jordan was more definitive about two things, however.
First, while Jordan did not categorically rule out the possibility of adding a separate first-class or other type of premium cabin, don't hold your breath.
"Southwest Airlines — we will stay true, no matter what we do, to the brand, and who we are, and how we approach customers," Jordan said. "I think that curtains, and things like that, are a bit far afield from what Southwest is," referring to the curtain that typically separates the first-class seats from the economy cabin on other airlines.
"The product that we put in the marketplace today has worked for us for over 50 years, and customers understand well who we are, and what we bring," Jordan added. "We'll study it all, but at the end of the day, we're going to remain true to who Southwest is."
Secondly, despite looking for new revenue opportunities, Jordan explicitly rejected the possibility of adding fees to checked luggage (Southwest allows all passengers to check two bags without charge). The free checked bags are too valuable of a brand differentiator for the airline, Jordan said, and customer research has shown that the benefit drives a significant number of passengers to choose the airline over alternatives.
Still, Southwest's seating is also a significant brand differentiator, but it may be time for changes, Jordan said.
Southwest's current model eschews assigned seats and instead enforces a structured boarding order, giving the first passengers on board their choice of seats.
Related: Southwest Airlines reveals new seats, cabin designs
The changes are under consideration in an effort to boost revenue and market share, Jordan said. The airline lost $231 million in the first quarter of 2024, compared to a loss of $159 in the same period last year.
While it is common for airlines to post losses in the first quarter, as travel demand sharply slows between the holidays and
We’re just a few months away from the 2024 Olympics and host city Paris is gearing up for an influx of visitors.
You've likely heard that Copenhagen is an expensive city to visit. And while there's no way around this fact, there are many ways to make your krone go further as you prepare for the trip.
Thanks to its compact size, Copenhagen is fairly simple and convenient to get around, and travelers have a multitude of options for exploring the city, from hopping on a bike to jumping on the metro or a Harbor Bus boat.
The culturally rich city of Copenhagen has plenty to keep visitors busy for many days, but it’s also ideally situated for day trips to a variety of other interesting and scenic destinations in Denmark and beyond, bringing to mind knitted wool sweaters, colorful snow-topped houses and warm hygge vibes.
Last week, Southwest’s CEO Bob Jordan ignited a flurry of headlines when he suggested that the struggling airline could make changes to some of its long-standing policies in an attempt to increase ancillary revenue.
The Colombian carrier Avianca is partnering with Cardless to release two new credit cards, which will be available in late May. These cards will utilize American Express as their payment processor.
Southwest Airlines' settlement terms with the Department of Transportation (DOT) are kicking in — leading to future customers receiving compensation if they experience a significant flight delay. As part of the settlement sparked from the airline’s 2022 holiday meltdown, Southwest has agreed to award $75 or more in transferrable vouchers to travelers who reach their destination at least three hours late due to an airline-caused disruption or cancellation, according to the DOT.
Southwest Airlines has rolled out a tempting new deal for its Rapid Rewards loyalty program members, offering an up-to-50 percent discount on the purchase of points through its latest rewards sale.
Over the past few years, Copenhagen has become a wildly popular destination. Some come to visit the Little Mermaid and walk in the footsteps of Hans Christian Andersen, others to have a bite of the famous food scene, but all are impressed by Denmark's capital.
When Southwest Airlines reported larger than expected financial losses in its most recent quarterly earnings call on April 25,the airline also announced that it will be cutting service to four airports airports as of August 4, 2024. Additionally, Southwest is planning to reduce capacity at two other major destinations. The goal of these cuts is to “improve unit revenue performance and operating margin,” according to the earnings call. The airline has not ruled out further cuts to its network, adding to the uncertainty plaguing the airline industry in recent months.
American Airlines said Friday it would reduce some of its international routes during the second half of the year and early into 2025 because of ongoing Boeing 787 Dreamliner delays.
The Anderson Valley Pinot Noir Festival is one of my favorite wine events in the U.S. Now in its 25th year, “Pinot Fest” is a gathering of more than 50 producers from this small, cool-climate AVA, many of whose Pinot Noirs exceed their Sonoma competitors in quality at a fraction of the price. The Grand Tasting will be held on Saturday, 5/18, but I recommend spending the weekend and checking out the many related wine and food events that make Pinot Fest a longstanding destination to kick off Spring.