In a year marked by significant recovery and transformation within the airline industry, AirlineRatings.com has revealed its much-anticipated list of the world’s best airlines for 2024.
09.05.2024 - 03:01 / euronews.com / Alan Joyce / Vanessa Hudson
The A$100m (€61m) penalty deal comes after the Australian Competition and Consumer Commission (ACCC) sued the Sydney-based airline in the Federal Court last year. The commission alleged that Qantas engaged in false, misleading or deceptive conduct by advertising tickets for more than 8,000 flights between May 2021 and July 2022 that had already been cancelled.
Under the deal with the ACCC, the airline will also launch a plan worth A$20m (€12m) to compensate more than 86,000 affected customers.
The chief executive of Qantas, Vanessa Hudson said in a statement: "Today represents another important step forward as we work towards restoring confidence in the national carrier.
"When flying resumed after the COVID shutdown, we recognise Qantas let down customers and fell short of our own standards. We know many of our customers were affected by our failure to provide cancellation notifications in a timely manner and we are sincerely sorry," said Hudson, who replaced Alan Joyce at the airline's helm in November last year.
A Federal Court judge has yet to accept the settlement.
Responding to the announcement, ACCC chair Gina Cass-Gottlieb said: "Qantas' conduct was egregious and unacceptable. Many consumers will have made holiday, business and travel plans after booking on a phantom flight that had been cancelled.
"We are pleased to have secured these admissions by Qantas that it misled its customers, and its agreement that a very significant penalty is required as a result of this conduct."
In a year marked by significant recovery and transformation within the airline industry, AirlineRatings.com has revealed its much-anticipated list of the world’s best airlines for 2024.
CEO Andre Viljoen is leading Fiji Airways through a time of record growth and change. His airline only has 20 aircraft (including Fiji Link regional planes), but operates an impressive hub-and-spoke network that optimizes aircraft use via a robust schedule connecting all corners of the Pacific Ocean through Fiji. Viljoen comes to Fiji Airways after a distinguished career leading another island carrier, Air Mauritius.
Flights to Australia are as cheap as they have been in a long time. Fiji Airways, Hawaiian Airlines and United all have round-trip fares from Los Angeles to Sydney for as low as $629. This route typically sells for at least $1,250.
When a passenger sips a glass of wine or champagne at 36,000 ft, little do they know the amount of effort that goes into selecting drinks for an airline. Not only does the airline have to select wines that passengers will be familiar with and enjoy, but they have multiple factors to consider, such as the volume available, how the altitude will affect the bouquet and taste, and what the current trends are.
Air travel is now going to the dogs — but in style.Bark Air, a new airline designed completely for pups, recently made its inaugural flight from New York to Los Angeles. The service currently operates limited routes servicing New York, Los Angeles, Paris, and London. The airline is encouraging people to suggest future routes through an online form. A one-way ticket from New York to Los Angeles costs $6,000 and a one-way ticket from New York to London costs $8,000. From New York, the airline operates out of a private airport in Westchester County, and flies to the Van Nuys airport outside of Los Angeles. “We are excited to take the insights we’ve learned over the years to create an experience that is truly dog-first, which is drastically different from just accepting dogs – from the ground to the skies,” Bark’s CEO Matt Meeker said in a statement.
Big news from Southwest Airlines this week as the airline changed a long-standing policy and allowed its fares to be listed on a third-party website for the first time. Travelers will now be able to find Southwest flight pricing and details on Google Flights, a move the carrier calls a “pilot partnership.”
Searching for Southwest flights just got easier.
“Absolute terror.” That’s how one passenger described the events that unfolded onboard Singapore Airlines Flight SQ321 on Tuesday. The carrier said a Boeing 777, flying from London to Singapore hit “sudden extreme turbulence,” over Myanmar.
One person was killed on Monday night and more than 30 were injured after a Singapore Airways flight from London to Singapore was rocked by severe turbulence.
United Airlines is pulling back slightly on what's been an ambitious expansion across the Pacific Ocean.
I didn't retain much from United Airlines' new inflight safety video. And I doubt passengers will either.
When airlines merged in the past, executives at both companies used to talk about the synergies that were there and how that was an advantage in collaborating..