Airplanes are designed to withstand a lightning strike, but this one sounds like it was pretty bad.
Delta Cancels More Flights as It Struggles to Recover From Tech Outage
22.07.2024 - 13:28 / nytimes.com / Ed Bastian
Delta Air Lines canceled more than 500 flights on Monday, hours after Secretary of Transportation Pete Buttigieg singled out the airline as it struggles to recover three days after a global software outage grounded flights around the world.
Mr. Buttigieg said on Sunday that his office had received complaints about Delta’s customer service, and warned that the carrier must provide its customers with adequate assistance and refunds. Delta canceled about 1,300 flights on Sunday, roughly the same number as each of the previous two days, and delayed another 1,600, according to the flight tracking website FlightAware. The cancellations represented about a third of its scheduled flights.
Delta’s cancellations on Monday — 650 as of 9 a.m. Eastern — accounted for about 17 percent of its scheduled departures.
The tech outage on Friday hit airlines especially hard. A flawed update from CrowdStrike, whose software is used around the world, forced Allegiant Air, American Airlines, Spirit Airlines and United Airlines to ground flights, according to the Federal Aviation Administration.
Delta has been the slowest to restore its operations. It canceled about 1,200 flights each on Friday and Saturday, according to FlightAware, while cancellations for other airlines moderated into the hundreds or dozens.
In a statement on Sunday, Delta’s chief executive, Ed Bastian, apologized to customers. “Canceling a flight is always our last resort, and something we don’t take lightly,” he said.
The website maxtravelz.com is an aggregator of news from open sources. The source is indicated at the beginning and at the end of the announcement. You can send a complaint on the news if you find it unreliable.
Top Autors
Popular Topics
travelpulse.com
06.08.2024 / 19:21
CrowdStrike Rebuffs Delta’s Claims of Negligence During IT Meltdown
CrowdStrike has responded assertively to Delta Air Lines after the carrier’s CEO, Ed Bastian, accused the cybersecurity firm of being responsible for a service disruption that allegedly cost Delta $500 million.
thepointsguy.com
06.08.2024 / 14:32
Business-class flights to Europe from 27K points: How to maximize Amex's 30% transfer bonus with Avios
American Express and Avios have teamed up to make Membership Rewards even more rewarding.
skift.com
06.08.2024 / 12:34
Recession Tourism Impact, CrowdStrike’s Defense and AI Vs. Travel Agents
Good morning from Skift. It’s Tuesday, August 6, and now here’s what you need to know about the business of travel today.
thepointsguy.com
05.08.2024 / 19:20
CrowdStrike suggests Delta is to blame for its extended meltdown
CrowdStrike is striking back.
skift.com
31.07.2024 / 15:45
Delta Expects $500 Million Hit From CrowdStrike Outage
Delta Air Lines CEO Ed Bastian said the CrowdStrike outage that led it to cancel thousands of flights will cost it $500 million.
skift.com
29.07.2024 / 23:12
In Pictures: Airlines Take Olympic Sponsorship to New Heights
The Olympics are big business. Alongside broadcasting rights, merchandising, and ticket sales, corporate sponsorship plays a vital revenue-generating role. However, from a travel perspective, Airbnb is the only company currently in the International Olympic Committee’s TOP – or ‘The Olympic Partners’ – Program.
nytimes.com
25.07.2024 / 14:23
Traveling Today? What You Need to Know About the Global Tech Outage.
While commercial air service was slowly recovering on Friday after a technology outage caused thousands of flights worldwide to be canceled or delayed, the ripple effect from the disruption left airports crowded with passengers and airlines working to get planes and crews back in position.
travelandleisure.com
25.07.2024 / 12:32
Delta to Reimburse Passengers Who Booked Another Airline Amid Mass Cancellations
Delta Air Lines has offered its most substantial assistance to passengers yet following the IT outage that canceled thousands of flights last week.
thepointsguy.com
24.07.2024 / 20:00
Delta CEO Ed Bastian leaves Atlanta for Paris Olympics as meltdown abates
Delta Air Lines has been in the spotlight of the airline industry this week following a five-day-long operational meltdown that led to more than 5,000 flight cancellations and stranded passengers and their checked bags for days.
thepointsguy.com
24.07.2024 / 16:00
Delta says its operations are getting back on track — but plenty of questions remain
Delta Air Lines says its operations are getting back on track, signaling the likely end of a multi-day meltdown that's seen the carrier cancel more than 5,000 flights since an IT outage on Friday.
skift.com
24.07.2024 / 14:01
Delta Is Beginning to Recover From Meltdown, CEO Says
Delta CEO Ed Bastian said Wednesday morning operations were beginning to improve after days of struggling to recover from a tech outage.