Delta, Southwest lead way in 2024 J.D. Power airline rankings

It's been a good week for business-class deal hunters. We saw incredible Air France Flying Blue business-class award space earlier this week and then stumbled upon first-class flights to Hawaii as low as 40,000 each way.

If you’ve ever sat in an even smaller than usual coach seat, had your flight canceled, or fought with a rude customer service agent—you know the airline you fly can make a huge difference in the pleasantness of your trip.

A mother is suing American Airlines and calling for answers after her 14-year-old son died on board a flight.

Southwest Airlines recently announced the launch of its new Orlando – Nassau route. Daily nonstop flights will connect Central Florida’s metropolitan hub with The Bahamas’ capital city at the height of the summer months. The Orlando – Nassau flights will operate from 4 June to 4 August, with departures from Orlando and arrivals in Nassau. “The expansion of Southwest Airlines’ Central Florida route map to include a new daily service to Nassau is another testimony to the government’s efforts and commitment to grow air stopover arrivals throughout our 16-islands destination aggressively,” says the Honourable I. Chester Cooper, Bahamas Deputy Prime Minister and Minister of Tourism, Investments, and Aviation.

Major US airlines sued the Department of Transportation on Friday over a rule that requires upfront fee disclosures for costs like baggage and itinerary changes.

J.D. Power just released its 2024 North America Airline Satisfaction Study, and while some airlines shone, others are clearly not prioritizing customer service. As domestic air travel continues to rise (with passenger volume increasing by 9.4% compared to the previous year) airlines find it challenging to maintain customer satisfaction amid crowded gates, overflowing overhead bins and rising ticket prices. However, the J.D. Power 2024 North America Airline Satisfaction Study, released on May 8, shows that some airlines are responding to these challenges by focusing heavily on staff training and doing what they can to improve the overall flight experience through friendly and attentive service. These efforts are paying off, allowing some airlines to deliver exceptional customer experiences despite the growing number of travelers.

Last night, I returned home to Miami after spending a bit longer than I had anticipated in San Diego, where I had been attending the Spring meeting of the International Aircraft Dealers Association, also known as IADA. In fact, I wasn’t supposed to be at home today.

It’s that time of year again when both students and airlines get their report cards. J.D. Power just released its 2024 edition of the North America Airline Satisfaction Study.

If the summer travel seasons of 2022 and 2023 left you thinking airports couldn't possibly get any busier, think again.

It’s an unfortunate truth that air travel has become an overall frustrating experience. With shrinking seats, crowded flights, and rising fees for services like checking a bag, it’s enough to make even the most savvy of travelers exasperated. But a select number of airlines continue to stand out from the rest, with refreshingly smooth operations and passenger-friendly cabins.

With the recent Boeing safety scare on every traveler’s mind, choosing an airline can feel daunting. WalletHub, a financial and consumer website, recently released its study of the best airlines for the coming year, including the safest option for fliers.

It’s been yet another rocky year for the airlines amid a parade of troubling headlines ranging from problems with Boeing aircraft to concerns about cancellations and delays as we head into what could be a record-breaking summer for air travel. So, it may come as little surprise that fliers have mixed feelings about the airlines these days.