Whether malicious, incompetent or just plain inconsiderate, virtually all hotel websites make reserving an award stay harder than it needs to be. Some have hidden points calendars, while others refuse to show full award availability. Some are simply glitchy.
Let's take a look at ways to combat these quirks with each major hotel chain to make the booking process easier.
Marriott's website falls firmly under the category of "glitchy." Often, a hotel may look completely sold out — even when awards are wide open. We've identified one cause of this phenomenon: For some reason, signing into your Marriott account adversely affects the amount of award space you can see on the Marriott website. This isn't always the case, but it happens often enough that it's worth a mention.
For example, here's the award calendar for Al Maha, a Luxury Collection Desert Resort & Spa, Dubai, before signing into my account.
Here's the award calendar after signing into my account.
Again, this doesn't always happen. However, if you're searching for a Marriott hotel only to find no award space, it's worth logging out of your account and searching again.
Related: Best ways to earn Marriott Bonvoy points: From hotel stays and credit card spending to travel partners
Hilton isn't the only hotel chain guilty of this, but it's one of the worst offenders.
Hilton allows you to book many different room "tiers" with points. Even if there are no standard rooms available, you can generally book a stay for an upgraded room — even a suite — as long as you're willing to pay exponentially more points (which most of us are not).
The thing is, there often are standard rooms, even if Hilton denies the claim. You can sometimes find it by extending the length of your search by a day or two. For example, a standard room at the Waldorf Astoria Jerusalem is 95,000 points. But as you can see from the below calendar, there are no standard rooms in September 2024 when searching for a single-night stay.
However, when searching for a three-night stay, we find three check-in dates with 95,000-point prices. We can tell from the above calendar that standard rooms are, in fact, available from Sept.1 to 6.
The bigger issue is that Hilton agents typically aren't able (or willing) to retroactively cancel a portion of your stay. Those who desire a one- or two-night stay can't book a three-night stay and cancel the night(s) they don't want. You may have luck by using the Points & Money option to redeem points for only the nights you actually want to stay and pay cash for the rest. Then, ask Hilton to cancel the cash portion of your stay.
Related: 12 ways you can earn more Hilton Honors points in 2024
Unlike Marriott and Hilton, the Hyatt award calendar can be
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