An Israeli journalist said she was yelled at by a United Airlines crew member who blamed her for flight delays after she refused to move seats on her plane.
27.07.2023 - 18:42 / smartertravel.com
Although the proliferation of revenue-based programs and dynamic award pricing is changing the game in fundamental ways, the availability of award seats remains one of the key factors in determining the real-world value of any airline loyalty program. It would seem, then, that a definitive comparison of award-seat availability among the various airline programs would be a natural. The best program is the most rewarding program, no?
Yes and no. And in any case, such comparisons are easier imagined than realized.
This week, IdeaWorks and Switchfly released the seventh edition of their annual Reward Seat Availability Survey. It strives to attain legitimacy by test-booking award flights on a multitude of routes, on a range of dates, on 23 airlines. The approach does have its limitations, however. For example, it only assesses saver award availability, for two travelers flying together, booking on the airlines’ own websites. Still, notwithstanding the persistent quibbles with the methodology, the results are always worth considering.
Related:The Best Mileage Program for Average TravelersAmong the latest study’s findings:
Reward availability is up for the third year in a row: 76.6% of the 2016 award bookings were successful, above last year’s 74% and 2014’s 72.4% success rates. Long-haul availability has improved significantly, with eight airlines having availability scores above 70% for 2016, compared to just three back in 2010.The top-10 airlines overall, from most to least generous, were as follows:
airberlin, Southwest (tie) Virgin Australia JetBlue, Lufthansa/SWISS/Austrian (tie) Turkish Air Canada Qantas Group Korean Air China Southern Emirates Air ChinaU.S. carriers scoring out of the top 10 were Alaska (14), United (15), Delta (16), and American (21).
Payback
New in this year’s report is Reward Payback, a measure of awards’ value relative to the expenditure required to earn them. So, for instance, if it takes 20 $250 flights to earn enough miles to redeem for an award ticket with the same value, the payback, or return on investment, would be 5 percent.
JetBlue – 7.9% Alaska – 7.8% Southwest – 7.3% United – 5.0% Delta – 3.8% American – 3.1%So, at least according to this study’s methodology, the low-cost carriers not only deliver more awards, they provide a heftier return on travelers’ dollars in doing so.
Should You Care?
By design, the study is tightly focused on award-seat availability; it doesn’t attempt to measure a loyalty program’s broader value, or its suitability for a particular traveler.
Southwest, for example, may well offer its Rapid Rewards members unfettered access to award seats. And that’s good to know. But it doesn’t make Rapid Rewards a good fit for the business traveler who
An Israeli journalist said she was yelled at by a United Airlines crew member who blamed her for flight delays after she refused to move seats on her plane.
With the high probability of Virgin America’s being folded into Alaska Airlines within the next two years, Virgin loyalists are in the market for an alternative. And JetBlue wants to be that alternative.
The last day in August marks the unofficial end of summer, and now also a historic day for U.S.-Cuba relations. JetBlue announced last month that it would be the first to send a passenger plane to Cuba in 2016, and at 10:58 a.m. today, fulfilled this promise.
Tickets go on sale today from a brand-new airline.
I’m not a fan of flash sales or flash promotions. I understand the motivation from the travel suppliers’ standpoint, but snooze-you-lose offers are manipulative and disrespectful.
Somebody had to be first. And when it comes to the relaunch of scheduled flights between the U.S. and Cuba, following the normalization of relations between the two countries after more than 50 years, it appears that JetBlue is set to snag those bragging rights.
JetBlue is on a promotional tear. Triple points for June flights. A fast track to elite status. Matching points for Virgin America flyers.
JetBlue’s principal claim to fame has long been its relatively roomy coach seats. Sure, the airline has been ahead of the curve in onboard WiFi, and inflight entertainment generally. And there’s that undeniable cool factor to flying Blue that American and Delta just can’t match. But JetBlue’s substantive edge came from its willingness to put passenger comfort ahead of company profit, fitting its Airbus A320s with fewer seats and thereby giving every flyer a bit of extra space.
JetBlue today announced an amendment to its existing purchase agreement with Airbus to increase the number of Mint-configured A321s, and add the option to acquire A321LRs (“LR” for long range) beginning in 2019.
When it comes to lie-flat luxury on planes, transatlantic long-haul airlines like Emirates, Qatar, and Virgin Atlantic dominate the market. But now JetBlue is upping its flatbed seat count on short-haul flights, raising the question: Could the airline be readying for its own transatlantic routes?
While JetBlue’s new elite status-match campaign isn’t overtly directed at any single airline, its underlying goal is almost certainly to wean away current Virgin America elites in the run-up to that airline’s merger with Alaska Airlines.
Understandably, Virgin America loyalists are an unsettled lot, with their perky, tech-forward airline now set to be absorbed by an airline whose personality is represented by a scowling Eskimo.