Study: Baggage Fees Help with On-Time Performance

A Southwest Airlines passenger said she enlisted the help of her Instagram followers to retrieve her lost bags after airline staff said they couldn't help.

AI is part of the newest wave of technology sweeping across the world, and the next area it's making strides in is helping people travel easier — if you use it in the right areas.

In preparation for a busy summer of traveling, I wanted to face my fear of flying.

This week, the island of Maui in Hawaii was devastated by wildfires.

I'm not a fan of red-eye flights, but as a travel reporter, I often take them.

Earlier this week, quick-spreading wildfires on Maui began ripping through the western side of the island resulting in evacuations, dozens of deaths, and a warning to discourage visitors.

I was one of three adults who led a backpacking trip to the Colorado Rockies this past June with six teenage Boy Scouts from Troop 876 of Savannah, Ga. After seven nights camping, our tenth night — June 26 — was to be aboard a redeye to Kennedy Airport, followed by a morning flight to Savannah, both on JetBlue Airways. But our Denver departure was delayed over two hours and we missed the connection. We waited for three hours in line, only to politely be told the next flight available was five days later, even after we offered to fly to Atlanta, Charleston, S.C., or Jacksonville, Fla., instead. JetBlue would not provide a hotel. So we opted for a refund (plus $12 meal vouchers), rented two cars and drove 14 hours home, racking up about $1,200 in travel expenses. But when our refunds from JetBlue came through, they totaled $261 for nine of us, only 18 percent of the original cost. A customer service representative later explained to me by phone that we had been reimbursed for only the New York to Savannah leg. We believe JetBlue should have gotten us on an earlier flight on a different airline or at least reimbursed us for the nine fares and fees totaling $1,458, and perhaps chipped in for the expenses to get home. Can you help?

As thousands of flight disruptions on Monday due to severe storms spanned across the East Coast, U.S. airlines have called on the the Federal Aviation Administration (FAA) to extend a waiver that allowed them to cut back on service.

Much to the surprise of travelers, wild animals are making headlines for sneaking their way into suitcases, out of baggage chutes, and around airport traffic.

Earlier this month, government leaders made an important step toward fixing a lot of the problems with air travel today.

Senators Richard Blumenthal (D-Conn.) and Edward J. Markey (D-Mass.) have a novel proposal to alleviate the expected congestion at airport security checkpoints this summer. In a letter sent this week to executives at 12 U.S. airlines, the senators called on the carriers to “suspend bag fees for the summer”:

Delta has taken a big step toward its goal of cutting down on delayed bags: Launching the industry’s first bag tracking feature on its app.