When Junewon Lee and his partner, Alex, decided to go to Bora Bora for their anniversary, they had their hearts set on staying in an overwater bungalow. Scrolling through the Citi travel portal, Lee found a spectacular deal on a Presidential Overwater Villa at the Conrad Bora Bora Nui and quickly made a reservation.
It wasn't until months later — and just weeks before their trip — that Lee discovered something unusual about that overwater bungalow when he double-checked his reservation: It was on the beach, not over the water. Worse, after many unsuccessful attempts to get Citi Travel to correct this mistake, an agent canceled the couple's reservation altogether.
With time running out and no overwater bungalow or any other accommodation booked, Lee turned to TPG for help.
Could we save this much-anticipated trip and get this couple the overwater bungalow in paradise they'd been dreaming about?
Back in October 2023, Lee was perusing the Citi Travel portal, which is powered by Booking.com. He was specifically looking for resorts with overwater bungalows in Bora Bora.
"We immediately saw the Conrad, and it looked beautiful," Lee recalled. "The overwater bungalows were available for our dates, and we were able to use the Citi Prestige fourth-night-free benefit." The couple would essentially be able to enjoy four nights at the resort for the cost of three, making this an even better deal.
The information for the Citi Prestige® Card has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.
A sidebar for those unfamiliar with the Citi Prestige fourth-night-free benefit:
Including the Citi Prestige benefit, the final rate for the Presidential Overwater Villa ended up at $852 per night. That probably should have been cause for concern.
It wasn't just a spectacular deal. For one of the top room categories at the Conrad Bora Bora Nui, in high season, that rate was simply unbelievable.
But Lee says he had no idea the rate should have raised his eyebrow since he had neither booked a similar trip in the past, nor done very much hotel research on the destination.
"We never even looked at any other properties," Lee told me. "As soon as we saw the Presidential Overwater Villa at the Conrad was available and at a rate that was well within our price range, we were sold."
When Citi Travel even allowed the couple to use their Prestige benefit to save even more on the stay, it seemed like the anniversary trip was coming together perfectly.
At least, initially.
If Lee and his partner had any suspicions about the validity of the price for the Presidential Overwater Villa, those completely dissipated when the email confirmation arrived from Citi
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