When someone raises the question of travel rights, the focus is usually on airlines and not hotel guest rights. That’s probably because air travelers have lots of rights, many guaranteed by government regulations and airline contracts. Moreover, key government-enforced rights have teeth: Failure to honor your rights often leads to some combination of mandated traveler repayments and airline-paid fines. But on a typical trip, you spend more on a hotel, resort, or at vacation rental than airfare. So what are your resort, vacation rental, or hotel guest rights?
Your (Limited) Hotel Guest Rights
Few people have much to say about hotel guest rights—mainly because they’re so limited. Here’s what you can (and can’t) depend on as a hotel guest.
A Room
A room reservation—even when it’s not prepaid—is a contract, which a hotel is legally obligated to honor. Occasionally, however, when you arrive to claim your reservation, the room you chose might not be available. At that point, usually, the hotel will give you any room at all, even if it’s a more expensive suite. The worst-case (and rarest) scenario is that the hotel is 100 percent occupied and, contract or not, can’t simply give you a room. So your legal right to a room becomes moot, at least in the immediate. You could sue for breach of contract, but that won’t solve your immediate accommodations problem. You’re better off asking the hotel to pay for your stay elsewhere.
Related:What to Do When a Hotel Tries to Screw You
When a hotel can’t honor a reservation, it’s customary for them to “walk” you—or arrange for accommodations of equal or better grade. In addition to the stay, they should also pay for your transportation to the other hotel. I’ve never seen an actual law or regulation that ensures this—instead, it seems to be an industry custom with no legal footing.
The hotel can’t suddenly create another room or toss some other guest out to give you a room, so your best strategy is to find an acceptable solution for yourself, and to present it to them. Get on your laptop or phone and find an acceptable (or better) room nearby. It’s usually easier for an agent to say “yes” to a specific option than to respond effectively to a whiney complaint. I’ve been walked a few times, invariably to a less desirable hotel. But a room in a less desirable hotel beats no room at all.
Not as Advertised
What do you do when someone fires up a jackhammer under your hotel room window at 8:00 a.m.? Or when that “luxury” condo with a “spectacular ocean view” you prepaid for turns out to have a broken air-conditioner, dirty sheets, and a window that overlooks a loading dock? In many ways, disappointment is trickier than the open-and-shut “no room” situation.
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Germany and curry make for an unlikely pair. This is a country most famous for colossal cuts of pork served with salted potatoes in every variety — boiled, pan-fried or shaped into cricket-ball-sized dumplings. Black pepper, to many here, is considered a spicy flavour. And yet, currywurst — sliced sausage topped with a tomato sauce flavoured by spices including yellow curry powder, paprika and potentially a few secret ingredients too — has been a German favourite for over half a century. It can be eaten at almost any time of day, and at any level of intoxication. You’ll find versions sold for €4 (£3.40) from shabby stands and haute interpretations costing €25 (£21) and paired with Champagne. It’s the fuel served in factory canteens and there are pop songs dedicated to it, politicians have even posed with it and there are festivals celebrating the best of the wurst. So how did it come to be?
Germany is a traveler’s dream. The birthplace of the Autobahn boasts one of the most extensive, reliable and well-integrated transport networks in the world.
Western Europe’s most populous country doesn’t always spring to mind as a low-cost destination. However, in a place this big and diverse, there will always be a smarter way to spend your euros.
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Germany, birthplace of the autobahn, is a wonderful country for driving tours. It’s big and varied enough to allow longer, more ambitious trips, yet has plenty of small, distinctive regions begging for in-depth exploration. Throw in a superb road network (including over 13,000km of autobahnen), an orderly and predictable driving culture and a wealth of rental options, and you’ve got everything you need for a driving holiday.
Germany, western Europe’s largest country, is a boundless feast for travelers. Its endless variety of historic cities, dark, romantic forests and contemporary cultural riches can leave visitors bewildered. But, while you can never hope to see all this fascinating country’s highlights, you can cut to the chase with our guide to eight of the very best places to visit in Germany.
UPDATE: As if United weren’t already getting enough bad press from the dead-dog-in-the-overhead incident, just days later the airline mis-shipped two dogs to two different destinations. A Kansas City-bound German shepherd was flown to Japan, while the Japan-bound Great Dane landed in Kansas City. Once again, United issued an apology, and “is looking into the matter.”
If you’re planning on visiting any of these destinations, you should read up on how to spot bedbugs in your hotel room (and what to do about it). Pest control company Orkin just released its list of the top cities for bedbugs, using data from both residential and commercial (i.e., vacation rentals and hotels) calls. Orkin noted which destinations had more bedbug outbreaks (Los Angeles, for example, moved up two spots on the list), and which had fewer (good job, New York, dropping four places).