Will the Government Make Air Travel Great Again?

27.07.2023 - 18:55 / smartertravel.com / Richard Blumenthal / Oscar Munoz

Washington lawmakers are flyers, too. Frequent flyers in most cases.

So they were as horrified as anyone at the images of Dr. David Dao being dragged, screaming and bloodied, from United flight 3411. And unlike the rest of us, they’re in a position to do something about the industry policies and practices that allowed such an incident to occur. Indeed, there’s been no lack of response from members of Congress.

First out of the gate was Senator Richard Blumenthal (D-CT) who, days after the United fiasco, sent a letter to the Department of Transportation calling for a thorough review of the events and demanding follow-up action. While prompted by United’s missteps, Blumenthal’s letter makes it clear that the problem goes beyond a single airline; passengers’ lack of power is an industry-wide issue that calls for nothing less than a passenger bill of rights.

In closing, Blumenthal notes that he is “working on a passenger bill of rights to correct these dramatic deficiencies.”

Addressing the problem from another angle, a group of 21 senators co-signed a letter to United chief Oscar Munoz, demanding answers to a long list of pointed questions regarding the airline’s handling of the situation and plans to prevent a recurrence.

United also received a letter from the U.S. Senate Commerce Committee, with its own list of questions regarding the handling of UA3411. Answers are due today, April 20.

Most recently, the House Transportation and Infrastructure Committee this week announced that it will hold oversight hearings “to provide Members an opportunity to learn more about consumer issues related to the commercial airline industry.” No details or dates for the hearings were given, but MarketWatch reports that United’s attendance has been requested. According to the airline: “Flight 3411 has prompted a lot of discussion, and we share many of the concerns being raised. We look forward to meeting with the committee and sharing with them the comprehensive review and the customer-focused actions we will communicate.”

Friendlier Skies Ahead?

A lot of scrutiny. A lot of hand-wringing and finger-pointing and grandstanding. Will it all amount to anything?

If history is any indication, chances of any substantive changes resulting from any of these initiatives are slim. The airlines and their lobbyists have stymied government efforts to impose consumer-friendly protections in the past, and are well positioned to continue doing so.

And if there were ever a time when more regulation of the airlines was especially unlikely, it’s now, with an administration that is dead-set against government meddling into the business of business.

Flyers can watch and