A Guide to the Department of Transportation's Airline Refund Rules

Private aviation, despite its detractors, is the engine that drives business. In fact, Dublin Airport authorities recently dropped plans to limit private jets after corporate users said it would cause them to halt Irish expansion plans. Equally important, private aviation plays a critical role as a time machine for leisure flyers. UHNWs regularly jet between homes and vacation spots. However, flying privately also benefits occasional users.

If you’ve ever sat in an even smaller than usual coach seat, had your flight canceled, or fought with a rude customer service agent—you know the airline you fly can make a huge difference in the pleasantness of your trip.

Major airlines in the United States are suing the Department of Transportation (DOT) over its new rule requiring carriers to be transparent over so-called “junk fees.” 

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J.D. Power just released its 2024 North America Airline Satisfaction Study, and while some airlines shone, others are clearly not prioritizing customer service. As domestic air travel continues to rise (with passenger volume increasing by 9.4% compared to the previous year) airlines find it challenging to maintain customer satisfaction amid crowded gates, overflowing overhead bins and rising ticket prices. However, the J.D. Power 2024 North America Airline Satisfaction Study, released on May 8, shows that some airlines are responding to these challenges by focusing heavily on staff training and doing what they can to improve the overall flight experience through friendly and attentive service. These efforts are paying off, allowing some airlines to deliver exceptional customer experiences despite the growing number of travelers.

It’s that time of year again when both students and airlines get their report cards. J.D. Power just released its 2024 edition of the North America Airline Satisfaction Study.

Are frequent flyer programs fair to their members?

It’s an unfortunate truth that air travel has become an overall frustrating experience. With shrinking seats, crowded flights, and rising fees for services like checking a bag, it’s enough to make even the most savvy of travelers exasperated. But a select number of airlines continue to stand out from the rest, with refreshingly smooth operations and passenger-friendly cabins.

With the recent Boeing safety scare on every traveler’s mind, choosing an airline can feel daunting. WalletHub, a financial and consumer website, recently released its study of the best airlines for the coming year, including the safest option for fliers.

It’s been yet another rocky year for the airlines amid a parade of troubling headlines ranging from problems with Boeing aircraft to concerns about cancellations and delays as we head into what could be a record-breaking summer for air travel. So, it may come as little surprise that fliers have mixed feelings about the airlines these days.

What’s the best airline in 2024? It depends on the cabin you fly. Delta Airlines comes in at top for both first-class travelers and those who fly in premium economy, according to J.D. Power’s newest 2024 customer satisfaction survey that ranks North American airlines.

Which airlines get the highest ratings from passengers? A major consumer analytics firm's latest report offers some answers.