Department tips

A new set of rules announced on Wednesday by the Department of Transportation are focused on righting some wrongs in the airline industry and providing extra consumer protection.

On Oct. 3, 2022, I reserved a seat in a Megabus coach for the busy Sunday after Thanksgiving to return to Boston after visiting family in Philadelphia. With a $3.99 booking fee, the total came to $53.98. On Oct. 26, I received an email from Megabus canceling the trip “due to a schedule alteration,” and promising a refund. But I only received $49.99. I wrote every few months demanding my $3.99 back, receiving no response until nearly a year later, when an agent named Danielle wrote back to explain that the service fee was nonrefundable. I understand why a company would keep a fee if I had canceled or rebooked, but this was their decision. Can you help?

For many Alaska visitors, the chance to drop a line in the briny depths of the ocean, or cast a fly rod upon a rushing river, is the reason they’ve traveled north – and for good reason. There is nothing quite like fresh fish – caught amid the stunning scenery of Alaska – consumed over a dinner table filled with tales of the day itself.

One of the most opulent ways to fly in the sky is back — think a three-room suite in first class and a bar and lounging area on a double-decker jet.

The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.

There’s never been more interest in actual, genuine off-the-beaten-path travel than now. More and more tourists are searching out escape from the everyday—trips with fewer people, less (or preferably no) technology, and an opportunity to recalibrate and experience something authentic and life-affirming.

Construction of a high-speed railway between southern California and Las Vegas officially broke ground on Monday, bringing the West Coast one step closer to a sustainable transportation option between the two states.

Plenty of metrics can be used to rank the best airlines, from safety measures to customer satisfaction ratings and how their fleet and crew does at getting passengers to their destinations on time. But which airlines are the most comfortable for passengers? According to a new study from WalletHub, there’s a tie between two U.S. airlines: Both Delta and JetBlue earned the honors for being the most comfortable airlines.

There are no cars or motorbikes on the Gili Islands, and this is one of the many charms of this trio of tiny isles off Lombok’s northwest coast. In fact, all fossil fuel vehicles are steadfastly banned by local government ordinance. Most of the locals and visitors agree this is a good thing as there is no air pollution or traffic noise. There are few destinations in the world where you can completely escape from motorized traffic, so relish the peace.

Would you be willing to wait at a port city with your bags packed, hoping to board a cruise at the last minute, all in order to secure one of the cheapest cruise deals out there? Holland America—with its industry-first standby fare offerings—is betting yes.

Oregon is a big state with a lot of scenery, from towering forests that have stood for centuries to long stretches of windswept coastline offering head-turning views at every bend. While parts of the state – particularly cities and larger towns – are pedestrian-friendly, you’ll need a good transportation strategy to see the best of the state.

Transportation Secretary Pete Buttigieg on Tuesday announced a new partnership with more than a dozen state attorneys general to investigate consumer complaints against airlines.

One of California's best resorts and a World of Hyatt favorite, Alila Ventana Big Sur will remain closed through at least May 26. This is due to the closure of Highway 1 for construction following a series of events, including storms and multiple landslides, that seriously damaged the road over the last few weeks and months.

The languid charm of the ‘dolce vita’ lifestyle has long been the envy of travelers everywhere. Now, thanks to Italy's new digital nomad visa, it's also within reach of remote workers, making working from the Amalfi Coast or the Tuscany countryside easier than ever.

The trade group representing the U.S. airline industry is asking the federal government to pause the expansion of passenger flights to China due to the “existing harmful anti-competitive policies of the Chinese government.”

United Airlines is growing its international route network once again.

As an automotive writer and influencer, Chaya Milchtein is driven about sharing her knowledge with her followers. Now she has authored a guide to car ownership that puts her advice in the hands of everyday people.

It’s being hailed as the “Great North American Eclipse.” The longest since 1806, in fact, the best since 2017 and the last until 2033 in Alaska, and 2044 in Montana and the Dakotas.

Flights at New York City-area airports were briefly disrupted following a minor earthquake on Friday that set Northeast residents on edge.

Although most of the media’s attention has been on the total solar eclipse occurring on Monday, April 8, most people in North America will experience a partial solar eclipse.

California residents have a new option for a weekend getaway to Las Vegas.  This week, discount airline Avelo launched a new route from LA’s Hollywood Burbank Airport (BUR) to Las Vegas’ Harry Reid International Airport (LAS). In celebration of the new route, the airline is offering introductory one-way fares for $57. The new flight route begins next month on May 3 just in time for Memorial Day holiday weekend and the summer travel season.