Boom launches 24-hour AI sales agent for short-term rentals

16.07.2024 - 10:55 / traveldailynews.com / Theodore Koumelis

Boom launches the world’s first AI Sales Agent for the short-term rental sector, enhancing operational efficiency by autonomously handling inquiries and negotiations, allowing property managers to focus on strategic tasks.

MIAMI – Boom, the pioneering AI platform for the short-term rental sector, has announced the launch of the world’s first AI Sales Agent as the platform continues to revolutionize operational efficiency in short-term rentals.

The sales agent is the latest in Boom’s AI workforce and is able to autonomously respond to inquiries, negotiate with prospective guests, upsell, and adapt to customers’ languages and cultures, operating 24/7.

Vacation rental managers often struggle to balance customer service, sales, marketing, and the operational aspects of running their business, which can lead to missed opportunities and potential revenue loss. Boom is addressing this issue by creating a virtual workforce with the ‘best sales person you’ve ever met’. This allows property managers to focus on more strategic work while the agent works to secure high occupancy and revenues on their behalf.

The AI Sales Agent can be trained on each property manager’s policies and real past conversations, enabling it to handle inquiries with a deep understanding of the property manager’s portfolio, policies and needs.

It also ensures guests receive accurate and comprehensive information in a timely manner, delivered in a style that meets their cultural expectations. By employing a structured sales process customized to the property manager’s needs, the AI maximizes each interaction to ensure a high conversion rate.

A standout feature of Boom’s AI Sales Agent is its ability to negotiate and upsell additional services, such as early check-ins, late check-outs, and airport transfers – and even attempt to fill orphan days by upselling existing guests. This flexibility allows property managers to increase revenue while providing tailored options to guests. If a property is unavailable, the AI can seamlessly offer the perfect alternative accommodations, ensuring no booking opportunity is lost.

Boom’s AI Sales Agent operates 24/7, providing support through text, voice, or video. Its ability to adapt to various negotiation styles and communicate in multiple languages makes it a versatile tool for property managers around the world. The AI Sales Agent maintains human compassion in interactions, ensuring guests feel valued and comfortable making their booking.

Shahar Goldboim, CEO and Founder of Boom, said: “Sales is a function that many property managers struggle to prioritize, often overshadowed by the immediate need for cleaners, maintenance staff, and revenue managers. This gap can lead to missed opportunities and lost