California's Tourism Boss Deploys New Campaign

16.04.2024 - 18:35 / skift.com / Dawit Habtemariam / Visit California

California recently branded itself as the “Ultimate Playground.” That was a pivot away from “Dream Big,” the branding it used for over a decade. 

Visit California, the state’s destination marketing organization, pivoted after consumer research found that the state’s image had suffered from extensive media coverage of the state’s wildfires. 

Visit California CEO and President Caroline Beteta spoke with Skift about the marketing pivot, a lagging recovery of Chinese tourism, wooing more meetings to the state, how her organization works with celebrities like Jennifer Hudson, and how $150 million in pandemic relief funds helped its mission.

Skift: Visit California has operated under the platform “Dream Big” for over a decade. Why change it now?

Caroline Beteta:  With the pandemic, there was a change in global sentiment. Just about really the silver lining for all of us is the importance of tourism and play because people were sheltering in place and couldn’t travel. We felt it was really important coming out of the pandemic to take a look at the brand relevance, like where we sit today and the image of California. 

Dream Big is still very relevant and will be part of that messaging, but it kind of sits upstairs, higher funnel because attributes like inclusiveness, innovations and innovate are related to California. 

The idea of Ultimate Playground is a little bit lower funnel, more of a direct call to action and meeting consumers or prospective tourists where they have had this pent up demand for travel. 

I’d call it more of a pivot because we’re not walking away from what is really authentic to California.

Why is California labeling itself as a “playground”?  Is it meant to evoke a childlike feeling?

Play is important in people’s lives. People don’t make time for play because it just sounds frivolous. And really the opposite of play is not work. It’s actually depression.

Biophysically, we need that sense of play as a sense of renewal, just like we needed a good night’s sleep. That was interesting and compelling to us. The direct line between travel and play. So this biophysical need is travel. That’s the release point that allows people to play. The messaging became more scientific as opposed to being frivolous as we would initially think about or childlike. 

Play isn’t necessarily on a playground. It could be an incredible learning experience where you go and learn at culinary school or culinary classes in Napa, for example. 

Another reason for the brand refresh was the fact that California’s image took a hit during the pandemic. There was a lot of media coverage of the wildfires and exodus of residents.

I do think that the media loves to pick on California. We actually did a study about how the