Last month in Chicago, a United Airlines flight to London was ready to depart, but it was still waiting for 13 passengers connecting from Costa Rica. The airline projected they’d miss the flight by seven minutes. Under normal circumstances, they’d all be scrambling to rebook.
But thanks to a new artificial-intelligence-powered tool called ConnectionSaver, the jet was able to wait for them — their checked bags, too — and still arrive in London on time. The system also sent text messages to the late-arriving passengers and the people on the waiting jet to explain what was happening.
A.I. still might not be able to find space for your carry-on, but it could help put an end to the 40-gate dash — sprinting to catch your connecting flight before the door slams shut — as well as other common travel headaches.
It’s not just United. Alaska Airlines, American Airlines and others have been working to develop new A.I. capabilities that could make flying easier for passengers. The carriers are also using the technology to reduce costs and streamline operations, including saving fuel, said Helane Becker, an airline industry analyst for the investment bank TD Cowen. Although many of the airlines are developing their programs independently, a successful innovation by any carrier could possibly become an industry standard.
A.I. is poised to change almost every aspect of the customer flying experience, from baggage tracking to personalized in-flight entertainment, said Jitender Mohan, who works with travel and hospitality clients at the technology consulting company WNS.
A.I. has been helping Alaska Airlines dispatchers plan more efficient routes since 2021. “It’s like Google maps, but in the air,” explained Vikram Baskaran, vice president for information technology services at the carrier.
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I’m a freelancer who works remotely. My work requires me to travel, stay connected to my workplaces, and write on-the-go. It also means that I need to carry a bunch of gadgets and accessories in my backpack. I’ve tested several such add-ons before settling on the five mentioned here. I recommend these tech accessories to every traveler, and they have been with me for at least six trips, if not more.
There’s no denying that Uber is super convenient and an easy way to get around any destination and to and from the airport. But, let’s face it, wallet-friendly it’s usually not.
Major US airlines sued the Department of Transportation on Friday over a rule that requires upfront fee disclosures for costs like baggage and itinerary changes.
Let's say you bought a ticket to Europe last year, but you need a refund because your flight was canceled. The airline returns the fare cost to your credit card, leading to a negative balance on your card. Returned or refunded purchases don't just decrease your account balance, though. They also decrease your rewards balance.
It’s almost summertime, and those family vacations aren’t going to plan themselves. If you are hoping to earn points and miles for upcoming trips to sunnier (or cooler) climes, there are some travel promotions that can double or triple those loyalty program earnings. And for the jetsetters who want to redeem those hard-earned points and miles, now is the time to start looking to find the best deal.
Frontier is looking to award 10 lucky winners with four round-trip flights — and is throwing in a special flower bouquet to celebrate Mother's Day. Each winner of the airline's "Flights and Flowers" contest will receive four round-trip tickets to be used within Frontier’s network, as well as a $100 bouquet from popular flower delivery service Teleflora.