Last month in Chicago, a United Airlines flight to London was ready to depart, but it was still waiting for 13 passengers connecting from Costa Rica. The airline projected they’d miss the flight by seven minutes. Under normal circumstances, they’d all be scrambling to rebook.
But thanks to a new artificial-intelligence-powered tool called ConnectionSaver, the jet was able to wait for them — their checked bags, too — and still arrive in London on time. The system also sent text messages to the late-arriving passengers and the people on the waiting jet to explain what was happening.
A.I. still might not be able to find space for your carry-on, but it could help put an end to the 40-gate dash — sprinting to catch your connecting flight before the door slams shut — as well as other common travel headaches.
It’s not just United. Alaska Airlines, American Airlines and others have been working to develop new A.I. capabilities that could make flying easier for passengers. The carriers are also using the technology to reduce costs and streamline operations, including saving fuel, said Helane Becker, an airline industry analyst for the investment bank TD Cowen. Although many of the airlines are developing their programs independently, a successful innovation by any carrier could possibly become an industry standard.
A.I. is poised to change almost every aspect of the customer flying experience, from baggage tracking to personalized in-flight entertainment, said Jitender Mohan, who works with travel and hospitality clients at the technology consulting company WNS.
A.I. has been helping Alaska Airlines dispatchers plan more efficient routes since 2021. “It’s like Google maps, but in the air,” explained Vikram Baskaran, vice president for information technology services at the carrier.
The website maxtravelz.com is an aggregator of news from open sources. The source is indicated at the beginning and at the end of the announcement. You can send a complaint on the news if you find it unreliable.
Flying in economy class on a long-haul route is often a necessary sacrifice travelers make in order to afford a far-flung trip. But just thinking about spending hours in coach—with the cramped legroom, lack of recline, and crowded seating arrangements—is enough to send a shiver down any flier’s spine.
Flying can feel scary, particularly in light of recent incidents where passengers were injured during episodes of severe turbulence. There are ways though, to conquer a fear of flying, even when safety issues are a concern—and that's a good thing, as turbulence is expected to increase in the decades to come.
Airport delays. Air ticket refunds. The size of your airline seat, and those annoying fees for being able to select a specific seat. These and other perennial hot-button items for fliers were among a slew of issues that were addressed in Congress recently, as lawmakers debated provisions in a massive piece of legislation reauthorizing the Federal Aviation Administration (FAA) for the next five years.
American Airlines' pilots, flight attendants, and airport staff are the face of nearly 6,000 flights operated by the carrier around the world each day.
Air Serbia celebrates one year of direct flights from Belgrade to Chicago, successfully transporting over 40,000 passengers and enhancing Serbia-North America relations.
A Singapore Airlines flight from London to Singapore made an emergency landing in Bangkok due to severe turbulence, resulting in one death and injuries to 30 passengers.
American Express has sent out another round of targeted offers for Delta Air Lines frequent flyers. One is for cardholders of The Platinum Card® from American Express; the other is for cardholders of the Delta SkyMiles® Platinum American Express Card. Checking and using your card offers is a great way to save money and/or earn bonus Membership Rewards points.
Major US airlines sued the Department of Transportation on Friday over a rule that requires upfront fee disclosures for costs like baggage and itinerary changes.