British Airways is making it easier for passengers in the United States to fly in style with a new limited-time status match offer.
I flew in economy on British Airways' Boeing 777 from New York to London. It was a fine option for crossing the Atlantic, but the food needs work.
22.03.2024 - 15:51 / insider.com / Airlines / London
British Airways is undergoing a $9 billion "transformation" to revamp its operation.
The airline's Airbus A320 and A321neo planes, used for short-haul flights, are getting new seats while its massive Airbus A380s are getting upgraded first-class cabins, for example.
The investment comes as British Airways struggles with poor reliability, dated cabins, and faltering customer service. The latter landed it third-to-last in a ranking of 17 airlines' customer satisfaction on long-haul flights from a British consumer advocacy group published in February.
Despite the reputational challenges, I thought my economy experience on a recent nonstop between New York and London was fine in terms of comfort and entertainment — but catering needs some work.
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