Southwest Airlines travel tips

The CEO of Southwest Airlines issued a statement to customers with new details about actions the company is taking following the debacle in the last week of December. 

Good morning from Skift. It’s Friday, January 27. Here’s what you need to know about the business of travel today.

Just half of companies located in North America are seeing international bookings recover to their pre-pandemic levels, according to a new poll.

U.S. air passengers would be offered refunds for delayed flights and transportation on rival carriers under sweeping consumer protections proposed on Tuesday after a series of disruptions including a holiday meltdown at Southwest Airlines.

Good morning from Skift. It’s Friday, February 10. Here’s what you need to know about the business of travel today.

Thousands of people who checked in their bags with Southwest Airlines late last year did not see them again for nearly a month. 

It’s like that bunny in the old Energizer battery commercials: Still going.

Good morning from Skift. It’s Monday, April 3. Here’s what you need to know about the business of travel today.

A bipartisan group of lawmakers on Wednesday will make a new push for legislation to bar passengers fined or convicted of serious physical violence from commercial flights after a series of recent high-profile incidents.

Southwest Airlines Co’s flights resumed operation Tuesday after a one-hour nationwide stoppage, which the U.S. airline said was caused by a firewall failure.

Boeing Co shares fell as much as 7% on Friday after the planemaker halted deliveries of some 737 MAX jets due to quality-related problems with certain components made by one of its main suppliers.

When will business travel recover? Three years after the Covid-19 pandemic ground the travel industry to a halt, small- and medium-sized businesses and small meetings are driving an uneven recovery.

United Airlines’ Scott Kirby traded spots with Delta Air Lines chief Ed Bastian to become the highest-paid U.S. airline CEO in 2022, both in terms of his total pay package and a new methodology for calculating executive salaries. Kirby took the top spot in a year that United turned a full-year net profit of $737 million — its first since 2019.

Airlines have been working to improve in-flight entertainment options for years, with Skift Research stating in a 2014 report that it was an important factor for airlines to compete.

Southwest Airlines has exercised options for the delivery of 30 Boeing 737 MAX 7 planes next year, and converted 24 existing MAX 7 orders to MAX 8.

It was the first big week of earnings this season, with numbers out of Accor, Google, Hilton, Southwest, Wyndham, and Royal Caribbean. They were, for the most part, upbeat – Hilton’s CEO said, “We had the best booking quarter in our history, ever.” One note: Google Travel was low on Google’s priorities.

U.S. airlines are enjoying strong leisure travel demand, but corporate travelers are still not back in full force, compelling airlines to restructure their networks to account for fewer people flying for business purposes.

Good morning from Skift. It’s Friday, August 25. Here’s what you need to know about the business of travel today.

If you’ve ever gotten to the airport extra early or had a long layover and were hoping to jump onto an earlier flight, you may have been disappointed that there’d be a fee. Alternatively, you may have been caught up in traffic or were just having so much fun that you wished to change to a later flight without paying. You’ll be happy to learn that Southwest Airlines now allows same-day changes and same-day standby at no extra costs, though terms apply.

A Southwest Airlines passenger said she enlisted the help of her Instagram followers to retrieve her lost bags after airline staff said they couldn't help.

Southwest Airlines will allow all passengers to fly same-day standby for free, bringing the carrier in line with other major airlines in the United States.