Premium Hotels to Set Decadal High Occupancy Rates This Fiscal

Hotel occupancy and room rates have bounced back to pre-pandemic numbers, primarily due to the soaring demand for the G20 Summitto be held in New Delhi on September 9 to 10. 

Moving away from mundane heritage walks, Eesha Singh, co-founder of No Footprints, brings a new take to storytelling through tour experiences. 

Indian conglomerate Reliance Industries Limited has joined forces with luxury hotel group Oberoi Hotels and Resorts to co-manage three hospitality projects spread across India and the UK.

The formula for luxury hotels has typically had two key ingredients. First, choose locations in the districts where the elite live. Second, focus on high-touch services encouraging guests to linger, and spend, at the property.

Michelle Russo has a broad perspective on the hotel sector from her position as CEO and founder of HotelAVE (Asset Value Enhancement), a hotel real estate asset manager and advisor.

Oyo, the India-based budget hotel chain and booking platform, plans to double its premium segment hotel count in Indonesia from around 200 properties to over 400 by the end of 2023.

The Google pages of many hotels — including premier properties — in the Himalayan hill towns of Darjeeling and Kalimpong in West Bengal have been defaced for fraud ahead of the holiday travel rush. Anybody looking for hotels in Darjeeling using the search engine will come across prominent photographs containing the hackers’ phone numbers over a section displaying pictures of rooms and amenities. “We have been lately facing incidents where fraudsters are posting their mobile numbers with payment options to book not only our properties but also several others in the region. We are continually monitoring this and flagging all such posts as ‘spam’ for Google to review and have them removed,” said Viraj Oberoi, director of Elgin Hotels & Resorts, a luxury heritage hotels chain with properties in Darjeeling, Kalimpong and Sikkim. Cyber miscreants are removing hotel details and creating their own profiles with personal contact details, said Sandipan Ghosh, general secretary of regional travel trade body Eastern Himalayas Travel and Tour Operators’ Association. “Surprisingly, they’re also luring customers to pay in advance while knocking off the goods and services tax charge,” Ghosh said. In India, the goods and services tax on hotels range anywhere between 12-18 percent, depending on the pricing. Customers, while trying to book hotels online for Darjeeling, have been duped to pay advance amounts to bank accounts which don’t belong to the owners of the accommodations. “We’re in touch with the cyber cell department to track such incidents closely and take action accordingly,” Ghosh added. 

Here are some excerpts from Daily Lodging Report from the past week. If you’re not a subscriber, you should be. Get news on hotel deals, development, stocks, and career moves. Sign up here, now.

The Indian government has advised telecom service providers to take precautions that minimize the interference of fifth generation (5G) networks — which allows for faster wireless speeds — in aircraft operations, including establishing safety and buffer zones and placing 5G towers near airports, according to a Press Trust of India report. Indian aviation watchdog Directorate General of Civil Aviation (DGCA) has not conducted any research on the potential impact of 5G signals on safe civil aircraft operations, according to VK Singh, minister of state for civil aviation. “However, DGCA has reviewed the studies/action undertaken by various countries during the launch of 5G on the potential interference of 5G C-band signals on radio altimeters installed on the aircraft and risk involved in air travel,” Singh was quoted as saying. He said there is a possibility of interference with radio altimeters, which could jeopardize safe airline operations. Concerns over the 5G network interfering with flights had been raised internationally. U.S. aviation regulator Federal Aviation Administration had warned last year that potential interference could affect sensitive airplane instruments such as altimeters and impact on low-visibility operations. Last month, the International Air Transport Association (IATA) had also expressed concern that many airlines would not be able to retrofit their planes to handle new 5G wireless technology in time for the peak summer travel season. 

Reliance Industries Limited (RIL) — the company belonging to Asia’s richest man Mukesh Ambani — is set to foray into the hospitality industry under its new arm Reliance SOU, engaging in hotels, resorts, and service apartments that will provide short-term lodging facilities. According to the details available with the registrar of companies, the company is planning to develop hotels and resorts near the Statue of Unity in the west Indian state of Gujarat’s Kevadia. In a stock exchange filing, Reliance said that it had incorporated a wholly-owned subsidiary called Reliance SOU (RSOUL) with the intention of developing commercial properties. However, it did not elaborate on whether it would manage those properties directly, an Indian daily said. Reliance Industrial Investments and Holdings Limited (RIIHL) — a wholly owned subsidiary of the listed parent RIL — had earlier bought a 73.4 percent stake in the luxurious Mandarin Oriental Hotel in New York for $98 million. It also acquired Stoke Park Country Club, another UK-based hotel, for $69 million. 

Leading operators in the Indian tours and travel sector are set to report 6-7 percent growth in operating profits in fiscal 2023, after having reported losses for the past two fiscals due to pandemic-induced travel restrictions, according to Crisil Ratings. Revenue is likely to recover 90 percent of pre-pandemic levels, buoyed by strong recovery in both corporate and leisure travel segments in India and abroad. Crisil Ratings expects operating margins to sustain at these levels next fiscal, due to implementation of cost optimization and automation initiatives undertaken by travel operators commencing from the pandemic period, even as revenues are expected to pass pre-pandemic levels next fiscal. This marks a significant turnaround from operating losses of 25.8 percent and 2.7 percent in fiscals 2021 and 2022, respectively. “Rising business travel, along with increasing return-to-office and preference for face-to face meetings besides increasing consumer preference for short breaks will push revenue past pre-pandemic levels in fiscal 2024. Interestingly, preference for short holidays is seeing momentum, especially within India and Asian destinations,” said Poonam Upadhyay, Director, CRISIL Ratings. The improvement in operating performance, together with healthy liquidity and net debt free balance sheets, will help strengthen credit profiles of the players, the report said.

Global hotel CEOs, regional hotel brands, and independent operators gathered this week in Bengaluru, India midweek to discuss regional growth and what that meant for the larger travel community at the Hotel Investment Conference – South Asia (HICSA). I was lucky to be there with my colleague, Asia Editor Peden Doma Bhutia, who was interviewing leaders and writing stories.