Buses can be a cost-effective and efficient way to travel. I recently booked a $46 FlixBus ticket from Washington, DC, to New York City through the Greyhound site.
27.07.2023 - 18:29 / smartertravel.com / Tim Winship
Consumer Reports is in the business of rating and ranking everything, from refrigerators to running shoes. In a shift from its normal product-review routine, where the publication’s in-house experts do the testing and comparisons, Consumer Reports turned to its readers for a review of U.S. airlines.
The publication queried 55,000 travelers on a range of factors, including service, legroom, seating comfort, pricing transparency, Wi-Fi connectivity, and cabin cleanliness, and ranked the 11 U.S. airlines accordingly. To keep it apples-to-apples, the results for coach were kept separate from the results for first and business.
Related:The World’s 10 Happiest and 5 Unhappiest Countries, RankedFor coach class, the airlines scored as follows (ratings based on a scale of 1-100):
Southwest – 85 Alaska – 84 JetBlue – 83 Virgin America – 83 Hawaiian – 80 Delta – 75 Allegiant – 70 American – 68 United – 67 Frontier – 63 Spirit – 62For coach customers, Southwest delivered the best overall experience. But only one airline was rated anything but “poor” for seating comfort or legroom. JetBlue was graded “fair” on both counts.
That isn’t likely to improve anytime soon, as travelers continue to snap up coach seats based on price, and the airlines continue to squeeze ever more seats into the coach cabins.
Only five carriers were rated for their premium service, as follows:
Hawaiian – 89 Alaska – 89 Delta – 85 American – 80 United – 79Again, the big three so-called full-service airlines—American, Delta, United—were among the poorest performers. Proving, perhaps, the futility of trying to be all things to all people.
Reader Reality Check
Will the airlines ever improve their coach product?
More from SmarterTravel: In Another United Fiasco, Family’s Dog Dies During Flight The 10 Most and Least Expensive Cities in the World Wallet Watch: Daily Resort Fees Reach $45 in Las VegasAfter 20 years working in the travel industry, and 15 years writing about it, Tim Winship knows a thing or two about travel. Follow him on Twitter @twinship.
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Buses can be a cost-effective and efficient way to travel. I recently booked a $46 FlixBus ticket from Washington, DC, to New York City through the Greyhound site.
I’ve got a bit of a thing for my elders. As a kid I wouldn’t leave my great-aunt alone. In my early 30s, I went on six coach holidays with a load of strangers twice my age for my book, The Gran Tour. So it won’t come as a surprise to learn that I recently dragged my old man to Scarborough for a mini-break. When I say dragged, I’m only half-joking. He didn’t fancy the coach ride, for a start. For the first hour of the journey north from Portsmouth, Dad behaved like a hostage, but by the time we’d reached Reading he was leaning across the aisle to help a couple with the crossword.
I was waiting in my hotel lobby for an Uber to take me to the annual Twins Days Festival in Twinsburg, Ohio when I met Dina Brewer and Rina Nicholas, 67, who came all the way from California. Like me, it was also their first year attending the event, and none of us realized the difficulties of getting a rideshare in suburban Ohio.
Few moments are more frustrating during travel than when the baggage carousel stops and you realize your bag didn’t make it. While mobile tracking helps airlines make sure that your checked luggage arrives at your destination safely and on time, it is still a far from perfect system. During 2022, approximately 26 million bags were mishandled worldwide, according to SITA, an IT provider for the air transport industry. That’s about 7.6 out of every 1,000 passengers that are mishandled (meaning delayed, damaged, lost, or stolen). And while some airlines will compensate passengers with miles if their bags are delayed, it’s still a high enough figure that some travelers might wonder if there’s another—better—option.
As somebody who frequently travels between New York City and Washington, DC, I'm thankful for the many different transportation options available.
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