Cathay Pacific is making big moves at New York's John F. Kennedy International Airport (JFK).
25.06.2024 - 13:43 / thepointsguy.com / John F.Kennedy / Delta I (I) / Claude Roussel
Delta Air Lines is ushering in a new era with the opening of its first Delta One Lounge.
This business-class-only lounge network has been years in the making, and it's a major move for Delta, an airline that has historically prioritized offering a premium passenger experience across all cabins.
Now, Delta One business-class flyers are in for a major upgrade since, as of Wednesday, they'll be able to enjoy the airline's Delta One Lounge at New York's John F. Kennedy International Airport (JFK).
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This nearly 40,000-square-foot space is probably the nicest and most luxurious lounge in the entire country. (Here's TPG's full review if you haven't seen it yet.)
Even though Delta may be a few years behind American and United in offering a business-class-only lounge, the airline is making a splash with the JFK opening.
That said, there's more to the story than just the opening of this stunning new facility. TPG interviewed Claude Roussel, vice president of Delta Sky Clubs and lounge experience, about all things lounges, and here's what you need to know from the man behind them all.
The good seats: The ultimate guide to Delta One Suites
Sure, the Delta One Lounge is big news for business-class travelers, but it's arguably even bigger news for Delta flyers passing through the carrier's JFK hub.
That's because lounge overcrowding in this terminal will finally be history, said Roussel. "No lines, no lines, no lines in our Concourse B Sky Club anymore," he exclaimed.
With the opening of nearly 40,000 square feet of new lounge space with seating for 515 passengers, Delta's JFK hub now has the relief it has long needed.
Delta is going to funnel all its business-class passengers to this new lounge, which, according to Roussel's data, will result in no more overcrowding at JFK's Sky Clubs.
The airline opened a new Sky Club in the A Concourse in July 2023, but the existing space in the B Concourse has still experienced long lines at times.
"This is going to finally give relief to our Concourse B Sky Club. We've been waiting for years to do that, and it's finally here," he added.
As the lounge chief, Roussel is responsible for it all — dining, amenities, service and even the Champagne selection.
In the Delta One Lounge, Rouseel is excited to debut a new service concept: ambassadors will provide at-seat service.
"They will come and welcome you. They will offer you still or sparkling water, they will give you you silverware. They will be able to order a drink from the bar and bring it to your table," he explained.
This level of personalized service is rare in any airport lounge, and now Delta is debuting it at its largest club yet.
Cathay Pacific is making big moves at New York's John F. Kennedy International Airport (JFK).
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