Jordana Izzo has always been a traveler, well before the West Warwick, R.I., resident decided to become a travel advisor in 2019.
27.02.2024 - 20:19 / travelpulse.com / North America / Claudette Covey
Success Stories focus on veteran travel advisors and how they achieved success. Here’s a look at Becky Smith, owner of Becky’s Travel Biz Inc in Gainesville, Ga.
How did you get your start as a travel advisor?
My original career was as a high school and middle school band director. Part of that role involved planning many group trips to various locations. I also did a great deal of personal traveling. Many of the teachers I taught with along the way asked me about a variety of travel options, as they knew that I had been to many different destinations.
I enjoyed talking about the options and providing them with some guidance, but I finally realized it was time for me to tap into a second career as I neared retirement from education. There are times when a person goes after a career, but there are other times when a career finds you, and in the case of being a travel advisor, that is exactly what took place for me.
How did you build your business over the years?
While my initial clientele was based more on friends/family and fellow teaching staff members, when Facebook and other social media platforms came to the forefront is when my client base had a considerable (and very rapid) increase. We have many clients who have been gracious enough to provide our contact information on social media as a referral, which helps to drive up our sales. Subsequently, the repeat business and additional referrals from our satisfied clients have been the main driving force for our agency.
What characteristics make you a successful advisor?
Prompt customer service has been a big contributor to our agency’s continued success. Our agents have been to a variety of destinations, so we are able to assist our guests with personal insights to help them have the best travel experience possible.
What have your greatest challenges been?
For about the first 13 years that I worked as a travel agent, it was under a host agency, which helped to give me a good foundation for the travel business as a whole and also to build my client base. In September 2016, I took a leap of faith and opened my own company. So, taking on the role of owner/president of a company, as well as continuing to work with our valued guests, has been challenging but also rewarding.
What have your greatest accomplishments been?
In 2019, Becky’s Travel Biz Inc. was recognized by Carnival Cruise Line as the eastern division travel partner of the year. In 2019, I was also selected as the winner of Carnival’s Why Use a Travel Agent (WUATA) contest from about 5,000 submissions from all over the country. In 2023, I was selected as a NEST Network of Entrepreneurs Selling Travel Award winner. I was also invited by Carnival to join a panel of travel agents that
Jordana Izzo has always been a traveler, well before the West Warwick, R.I., resident decided to become a travel advisor in 2019.
Boeing has been under increased scrutiny ever since a door panel blew off an Alaska Airlines plane in mid-flight.
Travel advisors weighed in on the ramifications of Gogo Vacations and American Queen Voyages shuttering their doors, along with the termination of the JetBlue-Spirit merger, noting that nothing is off the table in the post-pandemic era.
Just when you thought you’d seen everything imaginable on Instagram, one woman comes along and defies all expectations. Ever seen a professional musical theatre actor-turned-travel advisor? Well, there’s one out there, alright, and she’s attracting plenty of attention with her cleverly written original lyrics about the world of travel, which she flawlessly sets to the tune of famous songs.
The travel insurance sector is experiencing a meteoric rise, according to the U.S. Travel Insurance Association’s (UStiA) latest market report, which paints a picture of remarkable growth in the sector. According to its analysis, U.S. Total Consumer Spend on Travel Protection surged to $4.27 billion in 2022, marking a staggering 143.9 percent increase from the UStiA’s findings in 2020.
Alaska Air Group announced its quarterly financial results would not be as bad as initially expected following a January incident that saw one of its planes lose a door midflight and the subsequent grounding of several aircraft in the carrier’s fleet.
Ensemble has tweaked the name of its annual event for top-producing advisors. The event, previously called Ensemble Beyond, is now called Ensemble Beyond: Elevated Experiences.
February was a relatively quiet month in terms of travel advisory updates from the U.S. State Department.
What are the most pressing issues facing travel advisors in 2024?
TTC Tour Brands has added Celtic travel expert Brendan Vacations to the Travel Advisor Portal (TAP).Advisors can now book all guided itineraries across the TTC Tour Brands portfolio—including Trafalgar, Contiki, Costsaver, Insight Vacations, Luxury Gold and Brendan Vacations—using one convenient portal.With TAP, advisors can book itineraries with flights and insurance, pre- and post-nights, pre-paid gratuities and discounts for each client’s booking. They can also access downloadable itineraries and invoices, make additional payments, find transfer details and complete a client’s registration on their behalf."With spring nearly in the air and St. Patrick’s Day celebrations top of mind, the Celtic selling season is in full bloom which is why we’re delighted to let our travel partners know they may conveniently access Brendan’s guided itineraries through the TAP portal," Guy Young, Chief Engagement Officer at TTC Tour Brands, said in a statement."Our number one priority for advisors is ensuring all the tools and support are easily accessible to make working with TTC Tour Brands as seamless and effective as possible."Advisors can visit agents.ttc.com/login to access Brendan Vacations’ guided itineraries for booking on TAP.
Amtrak has expanded its Northeast Regional service to offer more travel choices along the U.S. East Coast. This enhancement includes the introduction of four extra weekday roundtrips and two new weekend roundtrips between New York Penn Station (NYP) and Washington Union Station (WAS), along with a fresh weekday morning departure from Philadelphia’s William H. Gray III 30th Street Station (PHL) to NYP. In addition, one new weekend departure now also connects PHL to Boston South Station (BOS).
Success Stories focus on veteran travel advisors and how they achieved success. Here’s a look at Niki Rakowitz, founder of Visionary CARE Travel and CT Signature Collection.