Wyndham Elevates Hotel Tech Boss to Oversee Marketing, Loyalty

09.04.2024 - 20:25 / skift.com / Sean Oneill / Geoff Ballotti

Wyndham Hotels & Resorts said on Tuesday it had created a new role, chief commercial officer, and had appointed its chief information and distribution officer, Scott Strickland, to fill it.

“In this new role, Scott and his expanded team will continue to build our brands, drive direct revenue, and advance our value proposition through a newly combined, tech-forward commercial organization,” said Geoff Ballotti, the company’s president and CEO.

Wyndham’s decision to move a chief information officer into a chief commercial officer role underscores the growing importance of tech knowledge to hotel groups. It represents a vote of confidence in the power of technology to drive business results. Since 2018, Strickland has led the hotel group’s $275 million tech overhaul. (Wyndham recruited Strickland from a private equity firm seven years ago.)

Strickland will continue to oversee the group’s technology and distribution strategy. He will now also manage global sales, revenue generation, marketing, communications, and loyalty.

Wyndham said that Lisa Checchio, executive vice president and chief marketing officer, would leave the company.

During her tenure, Checchio added the label “by Wyndham” to all of the company’s major brands to help build awareness of the company’s loyalty program, which doubled in size in five years to more than 100 million members.

Checchio also led the invention of a pioneering program to advance the number of women who own hotel franchises. That program, Women Own the Room, recently celebrated 15 open hotels, more than 50 signings, and a community of more than 550 members.

Several of his Strickland’s duties had until now been under the purview of Checchio. The new chief commercial officer role will also bring a re-organization at Wyndham, with tech, marketing, sales, and loyalty teams all reporting to the same leader, Strickland

Wyndham’s elimination of the chief marketing officer role suggests there may be a sector trend of combining the commercial and marketing officer roles.

On the one hand, Hilton has a dedicated chief marketing officer, Mark Weinstein, and Choice Hotels has Noha Abdalla as its chief marketing officer.

IHG has Heather Balsley in a combined chief commercial and marketing officer role.

Marriott, Accor, and Hyatt have assigned marketing oversight to the chief commercial officer position.

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