Flying to the land down under just got easier. Delta Air Lines is launching brand-new service between Los Angeles International Airport (LAX) and Brisbane Airport (BNE) in Australia, the carrier announced Friday.
09.02.2024 - 14:28 / insider.com
A baggage handler will no longer work for the Australian airline Qantas after writing an offensive word on a tag on a passenger's bag, 7News Australia reported.
The passenger, Sonny Tilbury, had taken a flight on Qantas from Perth, in Western Australia, to the small city of Karratha, about 800 miles north. When he retrieved his luggage, he found the word "cunt" had been written on a luggage tag in green marker, and he shared a picture on Instagram.
"Clearly the Qantas baggage handler at Perth Airport wasn't happy lifting my bag," Tilbury said in the post. "He left me a nice note to read on arrival."
The offensive word was written on a label identifying the bag as heavy, noting that "assisted lift may be required." It weighed 31 kilograms, or about 68 pounds.
Qantas apologized to Tilbury and offered him a travel voucher.
"This is clearly unacceptable behavior," Qantas said in a statement shared with BI. "Menzies, our ground handling provider at Perth Airport, has assured us that the baggage handler involved will never work on Qantas Group aircraft again."
"We have sincerely apologized to Mr Tilbury," it added.
The Australian flag carrier came under fire last September when its CEO stepped down and received a $24 million bonus after the Australian Competition and Consumer Commission filed a lawsuit that alleged Qantas sold tickets for flights it had already canceled.
Flying to the land down under just got easier. Delta Air Lines is launching brand-new service between Los Angeles International Airport (LAX) and Brisbane Airport (BNE) in Australia, the carrier announced Friday.
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