Travel in city Jacksonville, state Florida

I was one of three adults who led a backpacking trip to the Colorado Rockies this past June with six teenage Boy Scouts from Troop 876 of Savannah, Ga. After seven nights camping, our tenth night — June 26 — was to be aboard a redeye to Kennedy Airport, followed by a morning flight to Savannah, both on JetBlue Airways. But our Denver departure was delayed over two hours and we missed the connection. We waited for three hours in line, only to politely be told the next flight available was five days later, even after we offered to fly to Atlanta, Charleston, S.C., or Jacksonville, Fla., instead. JetBlue would not provide a hotel. So we opted for a refund (plus $12 meal vouchers), rented two cars and drove 14 hours home, racking up about $1,200 in travel expenses. But when our refunds from JetBlue came through, they totaled $261 for nine of us, only 18 percent of the original cost. A customer service representative later explained to me by phone that we had been reimbursed for only the New York to Savannah leg. We believe JetBlue should have gotten us on an earlier flight on a different airline or at least reimbursed us for the nine fares and fees totaling $1,458, and perhaps chipped in for the expenses to get home. Can you help?

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More than 890 flights have been canceled and more than 1,200 are delayed as Hurricane Idalia made landfall on Florida’s northwest coast as a Category 3 hurricane early Wednesday morning.

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I've lived in Jacksonville, Florida, for over 30 years. The city is mainly known for its beaches and sports teams.

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