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17.10.2023 - 15:31 / insider.com / London Gatwick / London
EasyJet passengers had their flight canceled on Sunday because someone defecated on the toilet floor, according to multiple reports.
Flight EZY8054 was scheduled to depart from Tenerife to London Gatwick on Sunday evening, but was delayed and then eventually canceled after midnight.
It was completely called off after the cabin crew found someone had defecated "on the front toilet", according to the pilot, who was filmed speaking to passengers.
Footage posted to X, formerly known as Twitter, shows the pilot of the flight announcing that someone found it "rather entertaining ... to defecate on the front toilet, so we're now staying the night here."
"We're now going to get everyone off... and organize hotels then we'll fly back tomorrow morning", he added as passengers all started complaining.
It is unclear where exactly the excrement was found. One person can be heard in a video clip asking: "Who shat on the floor?".
The person who published the video on X, Rubee Rose, wrote alongside it: "So we've been given the excuse of a toilet being defecated in for the reason for a CANCELLED flight?!"
Rose continued: "@easyJet this is UNACCEPTABLE!! Your customer care is ATROCIOUS. 100s of passengers left STRANDED in the airport terminal! Do something!!!!"
Another picture, published by MailOnline, appears to show pieces of toilet paper strewn about the aircraft's walkway.
The flight had already been delayed several hours before it was eventually canceled.
A passenger who was not named told MailOnline that easyJet had to switch planes, and offered £500 vouchers if passengers volunteered to leave the flight as the second plane was too small to accommodate all travelers.
The passenger said the airline "had to remove 10 people from the plane, which caused lots of arguing, and that literally took two hours."
"Once they got those 10 people off, the plane was heavy because we were at full capacity," the passenger told MailOnline. "So then they were randomly putting our luggage on other people's flights to Gatwick, and that took hours again."
EasyJet did not immediately respond to a request for comment from Insider.
A spokesperson for easyJet told LBC that they can confirm the flight "was delayed overnight due to the aircraft requiring additional cleaning."
"The safety and well-being of our customers and crew is easyJet's highest priority and while this was outside of our control, we would like to apologise to customers for the inconvenience caused," they added.
Last month, a Delate flight flying from Atlanta, Georgia, to Barcelona had to turn back just hours into the journey because a passenger suffered diarrhea "all through the plane," The New York Post reported.
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